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Apple iPhone XR

Apple iPhone XR

iOS 12.0
iOS 18 iOS 17 iOS 16.0 iOS 15.2 iOS 14.0 iOS 13.0 iOS 12.0
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  • I can't make voice calls
  • Your phone is overloaded for unknown reasons
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I can't make voice calls on my Apple iPhone XR iOS 12.0

Cause 1 of 10: Your phone is overloaded for unknown reasons

If your phone is overloaded, you won't be able to make any calls. It may help restarting it.

Solution: Restart your phone.

Step 1 of 2

Restart your phone

Press and hold the Side button.

Step 2 of 2

Restart your phone

Simultaneously, press and hold the Bottom volume key until your phone restarts.

1 Restart your phone

Press and hold the Side button.
Simultaneously, press and hold the Bottom volume key until your phone restarts.

Did this solve the problem?

Yes - All solved No - Go to next cause

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