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Back up phone memory

Before updating your phone's software, it's recommended that you back up the phone memory to ensure that no data is lost. It can also be useful to back up the phone memory regularly to ensure that no data is lost in case of defects and crashes. Follow these instructions to back up the phone memory.

Just so you know...

Please select the red text to see instructional images.

Install BlackBerry Desktop Software
Go to www.blackberry.com on your computer.
Find the download section on the web page to download BlackBerry Desktop Software.
Download and install BlackBerry Desktop Software.
Connect phone and computer
Connect the data cable to the phone socket and to your computer's USB port.
Start the program BlackBerry Desktop Software on your computer.
Wait while the program establishes a connection to your phone.
Back up phone memory
Select Back up now.
Select Full (all device data and settings).
Select Back up to back up the phone memory.
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