Troubleshooting

You can't start up your phone

If you've entered an incorrect PIN three times, you must enter the PUK. If the wrong PUK is entered 10 times, your SIM is permanently blocked and you can’t start up your phone.

Enter the correct PUK.

Please note that if you've not received a PUK or don’t know it, click here to obtain it from My Vodafone.
Note: This will open a new browser window.

If you're not already registered for My Vodafone, you'll need to call Customer Care on 1300 650 410.

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