Troubleshooting

You can't make voice calls

If there's no credit on your prepaid SIM, you won’t be able to make calls or use data (unless you have a data add-on pack).
Depending on your price plan type, you may or may not be able to use other services such as text messaging and social networking. Check your price plan information to see if you'll still be able to use these and other services.

Click here to recharge your prepaid SIM.
Note: This will open a new browser window.

Did this solve the problem? Yes No
Back to the topic list
Close

Send us your comments

Your feedback means a lot to us. Please let us know how we could make our Device Guide site even better.

Enter your comments here then click the 'Send' button.

500 characters remaining Send
Close

Email this article to your friend

* Required Information

Your name
Your friend's name
Your friend's email *
Enter your comments
Send