Google Pixel 4 XL

Google Pixel 4 XL

Android 10.0

I can't send and receive email messages on my Google Pixel 4 XL Android 10.0

Cause 3 of 4: Your phone hasn't been set up for IMAP email correctly

To send and receive IMAP email messages, you need to set up your phone correctly for email messaging.

Solution: Set up your phone for IMAP email.

Step 1 of 33

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 33

Find "Accounts"

Press the settings icon.

Step 3 of 33

Find "Accounts"

Press Accounts.

Step 4 of 33

Create new email account

Press Add account.

Step 5 of 33

Select server type

Press Personal (IMAP).

Step 6 of 33

Enter email address

Press the field below "Enter your email address" and key in your email address.

Step 7 of 33

Enter email address

Press NEXT.

Step 8 of 33

Enter password

Press the field below "Password" and key in the password for your email account.

Step 9 of 33

Enter password

Press NEXT.

Step 10 of 33

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 33

Enter username

Press the field below "Username" and key in the username for your email account.

Step 12 of 33

Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

143
Step 13 of 33

Enter incoming port

Press the field below "Port" and key in 143.

Step 14 of 33

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 15 of 33

Turn off encryption of incoming email messages

Press None to turn off the function.

Step 16 of 33

Turn off encryption of incoming email messages

Press NEXT.

Step 17 of 33

Turn SMTP authentication on or off

Press the indicator next to "Require sign-in" to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Step 18 of 33

Turn SMTP authentication on or off

Press the field below "Username" and key in the username for your email the email provider's outgoing server.

Step 19 of 33

Turn SMTP authentication on or off

Press the field below "Password" and key in the password for your email provider's outgoing server.

smtp.vodafone.net.au
Step 20 of 33

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

25
Step 21 of 33

Enter outgoing port

Press the field below "Port" and key in 25.

Step 22 of 33

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 23 of 33

Turn off encryption of outgoing email messages

Press None to turn off the function.

Step 24 of 33

Turn off encryption of outgoing email messages

Press NEXT.

Step 25 of 33

Select setting for retrieval of new email messages

Press the drop down list below "Sync frequency:".

Step 26 of 33

Select setting for retrieval of new email messages

Press the required setting.

Step 27 of 33

Turn email message notifications on or off

Press the field next to "Notify me when emails arrive" to turn the function on or off.

Step 28 of 33

Turn on email message synchronisation

Press the field next to "Sync email for this account" to turn on the function.

Step 29 of 33

Turn on email message synchronisation

Press NEXT.

Step 30 of 33

Enter email account name

Press the field below "Account name (optional)" and key in the required name.

Step 31 of 33

Enter sender name

Press the field below "Your name" and key in the required sender name.

Step 32 of 33

Enter sender name

Press NEXT.

Step 33 of 33

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.

2 Create new email account

Press Add account.

3 Select server type

Press Personal (IMAP).

4 Enter email address

Press the field below "Enter your email address" and key in your email address.
Press NEXT.

5 Enter password

Press the field below "Password" and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 143.
143

9 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None to turn off the function.
Press NEXT.

10 Turn SMTP authentication on or off

Press the indicator next to "Require sign-in" to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.
Press the field below "Username" and key in the username for your email the email provider's outgoing server.
Press the field below "Password" and key in the password for your email provider's outgoing server.

11 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).
smtp.vodafone.net.au

12 Enter outgoing port

Press the field below "Port" and key in 25.
25

13 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None to turn off the function.
Press NEXT.

14 Select setting for retrieval of new email messages

Press the drop down list below "Sync frequency:".
Press the required setting.

15 Turn email message notifications on or off

Press the field next to "Notify me when emails arrive" to turn the function on or off.

16 Turn on email message synchronisation

Press the field next to "Sync email for this account" to turn on the function.
Press NEXT.

17 Enter email account name

Press the field below "Account name (optional)" and key in the required name.

18 Enter sender name

Press the field below "Your name" and key in the required sender name.
Press NEXT.

19 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device