Restore factory default settings
When you restore the factory default settings, all personal settings are reset. Follow these instructions to restore the factory default settings.
All device data will be deleted. Data on your SIM isn't deleted.
Just so you know...
Please select the red text to see instructional images.
Choose one of the following options:
Restore settings only, go to 2a.
Restore settings and data, go to 2b.
2a - Restore settings only
Press Reset All Settings.
Press Reset to confirm.
Your device is restarted.
Key in your PIN and press OK.
If you select Reset All Settings, all device settings are restored but contacts, audio files, video clips and appointments aren't affected.
2b - Restore settings and data
Press Erase All Content and Settings.
Press Erase to confirm.
If you select Erase All Content and Settings
, settings, contacts, audio files, video clips and appointments are deleted.
Please note that it may take several hours to restore the factory default settings in this way.
When you've restored settings and data, you need to reactivate your device. Click here
for information on how to activate your device.
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