Apple iPad (3rd generation) iOS 5

Apple iPad (3rd generation)

iOS 5

I can't use one of my apps - Apple iPad (3rd generation) iOS 5

Cause 6 of 7: You have a new iPad

If you bought a new iPad since you installed the app, you may need to key in your personal information (such as your phone number) again.

Solution: Uninstall the app and try to install it again. Start the app and follow the instructions to key in your personal information.

Step 1 of 11

Find "App Store"

Press App Store.

Step 2 of 11

Find app

To search by category:
Press Categories.

Step 3 of 11

Find app

Press the required subcategory.

Step 4 of 11

Find app

To search by name:
Press Search.

Step 5 of 11

Find app

Key in the name of the required app and press Search.

Step 6 of 11

Download and install app

Press the required app.

Step 7 of 11

Download and install app

To download a free app:
Press FREE.

Step 8 of 11

Download and install app

Press INSTALL APP.

Step 9 of 11

Download and install app

To buy an app:
Press the price.

Step 10 of 11

Download and install app

Press BUY APP.
If you're asked to log on, log on with your Apple ID.
Follow the instructions on the display to download and install the app.

Step 11 of 11

Use app

Press the app you've just downloaded.
Follow the instructions on the display to use the app.

1 Find "App Store"

Press App Store.

2 Find app

To search by category:
Press Categories.
Press the required subcategory.
To search by name:
Press Search.
Key in the name of the required app and press Search.

3 Download and install app

Press the required app.
To download a free app:
Press FREE.
Press INSTALL APP.
To buy an app:
Press the price.
Press BUY APP.
If you're asked to log on, log on with your Apple ID.
Follow the instructions on the display to download and install the app.

4 Use app

Press the app you've just downloaded.
Follow the instructions on the display to use the app.

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