Apple iPad (3rd generation) iOS 7

Apple iPad (3rd generation)

iOS 7

I can't use one of my apps - Apple iPad (3rd generation) iOS 7

Cause 5 of 6: You have a new iPad

If you bought a new iPad since you installed the app, you may need to key in your personal information (such as your phone number) again.

Solution: Uninstall the app and try to install it again. Start the app and follow the instructions to key in your personal information.

Step 1 of 12

Find "App Store"

Press App Store.

Step 2 of 12

Find app

To search by category:
Press Featured.

Step 3 of 12

Find app

Press More.
Go to the required category.

Step 4 of 12

Find app

To search by name:
Press Search.

Step 5 of 12

Find app

Key in the name of the required app and press Search.

Step 6 of 12

Install app

Press the required app.

Step 7 of 12

Install app

To install a free app:
Press FREE.

Step 8 of 12

Install app

Press INSTALL.

Step 9 of 12

Install app

To buy an app:
Press the price.

Step 10 of 12

Install app

Press BUY.
Log on to App Store if you're asked to do so.
Follow the instructions on the display to install the app.

Step 11 of 12

Install app

Press the Home key to return to the home screen.

Step 12 of 12

Use app

Press the app you've just installed.
Follow the instructions on the display to use the app.

1 Find "App Store"

Press App Store.

2 Find app

To search by category:
Press Featured.
Press More.
Go to the required category.
To search by name:
Press Search.
Key in the name of the required app and press Search.

3 Install app

Press the required app.
To install a free app:
Press FREE.
Press INSTALL.
To buy an app:
Press the price.
Press BUY.
Log on to App Store if you're asked to do so.
Follow the instructions on the display to install the app.
Press the Home key to return to the home screen.

4 Use app

Press the app you've just installed.
Follow the instructions on the display to use the app.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device