How can we help?

Help and Support for

Apple iPhone 17

Choose a help topic

I can't start my Apple iPhone 17 iOS 27

Cause 7 of 7: You're asked to key in the PUK

If you've keyed in an incorrect PIN three times in a row, you need to key in the PUK.

Solution: Log on to My Vodafone to get the PUK.

Did this solve the problem?

© 2026 TPG Telecom Limited ABN 76 096 304 620 We acknowledge the Traditional Custodians of the land on which we live, work and connect. We pay respect to Elders, past, present, and emerging.