Apple iPhone 5s (iOS8)

Apple iPhone 5s

I can't turn on my phone - Apple iPhone 5s (iOS8)

Cause 10 of 10: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

Step 1 of 10

Find "Touch ID & Passcode"

Press Settings.

Step 2 of 10

Find "Touch ID & Passcode"

Press Touch ID & Passcode.

Apple iPhone 5s (iOS8)
Step 3 of 10

Select option

Select one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.

Step 4 of 10

2a - Turn on use of phone lock code

Press Turn Passcode On.

Step 5 of 10

2a - Turn on use of phone lock code

If you've already added a fingerprint:
Press Keep or Delete.

Step 6 of 10

2a - Turn on use of phone lock code

Key in a phone lock code of your own choice.
Key in the same phone lock code again.
Press Require Passcode.

Step 7 of 10

2a - Turn on use of phone lock code

Press Immediately or the required period.

Step 8 of 10

2a - Turn on use of phone lock code

Press Back.

Step 9 of 10

2b - Turn off use of phone lock code

Press Turn Passcode Off.
Key in your phone lock code.

Step 10 of 10

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Touch ID & Passcode"

Press Settings.
Press Touch ID & Passcode.

2 Select option

Select one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.
Apple iPhone 5s (iOS8)

3 2a - Turn on use of phone lock code

Press Turn Passcode On.
If you've already added a fingerprint:
Press Keep or Delete.
Key in a phone lock code of your own choice.
Key in the same phone lock code again.
Press Require Passcode.
Press Immediately or the required period.
Press Back.

4 2b - Turn off use of phone lock code

Press Turn Passcode Off.
Key in your phone lock code.

5 Return to the home screen

Press the Home key to return to the home screen.

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