Guide for the BlackBerry Z30 - Troubleshooting - I can't send and receive email messages (Cause 3 of 3)

Step 1 of 23

Find "Accounts"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.

Step 2 of 23

Find "Accounts"

Press Accounts.

Step 3 of 23

Create new email account

Press Email, Calendar and Contacts.

Step 4 of 23

Enter email address

Key in your email address and press Next.

Step 5 of 23

Enter password

Key in the password for your email account and press Next.

Step 6 of 23

Enter email account name

Press the field below "Description" and key in the required name.

Step 7 of 23

Enter sender name

Press the field below "Display Name" and key in the required sender name.

Step 8 of 23

Enter username

Press the field below "Username" and key in the username for your email account.

Step 9 of 23

Enter incoming server

Press the field below "Server Address" and key in the name or the IP address of your email provider's incoming server.

Step 10 of 23

Enter incoming port

Press the field below "Port" and key in 110

Step 11 of 23

Turn off encryption of incoming email messages

Press the indicator next to "Use SSL" until the function is turned off.

Step 12 of 23

Enter username and password for the outgoing server

Press the field below "SMTP Username" and key in the username for the outgoing server.

Step 13 of 23

Enter username and password for the outgoing server

Press the field below "SMTP Password" and key in the password for the outgoing server.

Step 14 of 23

Enter outgoing server

Press the field below "SMTP Server Address" and key in the name or IP address of your email provider's outgoing server.

Step 15 of 23

Enter outgoing port

Press the field below "SMTP Port" and key in 25

Step 16 of 23

Turn off encryption of outgoing email messages

Press the drop down list below "SMTP Encryption".

Step 17 of 23

Turn off encryption of outgoing email messages

Press Off.

Step 18 of 23

Select setting for retrieval of new email messages

Press the field below "Sync Interval".

Step 19 of 23

Select setting for retrieval of new email messages

Press the required interval or Manual.

Step 20 of 23

Select period for synchronisation of email messages

Press the field below "Initial Retrieval Amount".

Step 21 of 23

Select period for synchronisation of email messages

Press the required period.

Step 22 of 23

Finish setup

Press Done.

Step 23 of 23

Return to the home screen

Slide your finger up the display starting from the bottom edge of your phone to return to the home screen.

1 Find "Accounts"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.

Press Accounts.

2 Create new email account

Press Email, Calendar and Contacts.

3 Enter email address

Key in your email address and press Next.

4 Enter password

Key in the password for your email account and press Next.

5 Enter email account name

Press the field below "Description" and key in the required name.

6 Enter sender name