BlackBerry Z30

BlackBerry Z30

I can't turn on my phone - BlackBerry Z30

Cause 10 of 10: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

Step 1 of 11

Find "Device Password"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.

Step 2 of 11

Find "Device Password"

Press Security and Privacy.

Step 3 of 11

Find "Device Password"

Press Device Password.

BlackBerry Z30
Step 4 of 11

Select option

Select one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.

Step 5 of 11

2a - Turn on use of phone lock code

Press the indicator next to "Device Password" until the function is turned on.

Step 6 of 11

2a - Turn on use of phone lock code

Press Password and key in the required phone lock code.

Step 7 of 11

2a - Turn on use of phone lock code

Press Confirm password and key in the phone lock code again.

Step 8 of 11

2a - Turn on use of phone lock code

Press OK to confirm.

Step 9 of 11

2b - Turn off use of phone lock code

Press the indicator next to "Device Password" until the function is turned off.

Step 10 of 11

2b - Turn off use of phone lock code

Key in the phone lock code and press OK.

BlackBerry Z30
Step 11 of 11

Return to the home screen

Slide your finger up the display starting from the bottom edge of your phone to return to the home screen.

1 Find "Device Password"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Security and Privacy.
Press Device Password.

2 Select option

Select one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.
BlackBerry Z30

3 2a - Turn on use of phone lock code

Press the indicator next to "Device Password" until the function is turned on.
Press Password and key in the required phone lock code.
Press Confirm password and key in the phone lock code again.
Press OK to confirm.

4 2b - Turn off use of phone lock code

Press the indicator next to "Device Password" until the function is turned off.
Key in the phone lock code and press OK.

5 Return to the home screen

Slide your finger up the display starting from the bottom edge of your phone to return to the home screen.
BlackBerry Z30

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