BlackBerry Z30

BlackBerry Z30

I can't access the internet - BlackBerry Z30

Cause 5 of 9: You've turned on manual network selection and are out of range of the selected network

If you're trying to access the internet using the mobile network and you've turned on manual network selection, you need to be within range of the the selected network.

Solution: Turn on automatic network selection so that your phone connects to a network automatically.

Step 1 of 10

Find "Mobile Network"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.

Step 2 of 10

Find "Mobile Network"

Press Network Connections.

Step 3 of 10

Find "Mobile Network"

Press Mobile Network.

BlackBerry Z30
Step 4 of 10

Select option

Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.

Step 5 of 10

2a - Select network manually

Press the drop down list below "Network Selection Mode".

Step 6 of 10

2a - Select network manually

Press Manual.
Your phone searches for networks within range.
A list of available networks will show on your display.

Step 7 of 10

2a - Select network manually

Press the required network.
Your display will tell you if you have access to the network you've chosen.

Step 8 of 10

2b - Select network automatically

Press the drop down list below "Network Selection Mode".

Step 9 of 10

2b - Select network automatically

Press Automatic.
Wait while your phone finds the network.

BlackBerry Z30
Step 10 of 10

Return to the home screen

Slide your finger up the display starting from the bottom edge of your phone to return to the home screen.

1 Find "Mobile Network"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press Mobile Network.

2 Select option

Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
BlackBerry Z30

3 2a - Select network manually

Press the drop down list below "Network Selection Mode".
Press Manual.
Your phone searches for networks within range.
A list of available networks will show on your display.
Press the required network.
Your display will tell you if you have access to the network you've chosen.

4 2b - Select network automatically

Press the drop down list below "Network Selection Mode".
Press Automatic.
Wait while your phone finds the network.

5 Return to the home screen

Slide your finger up the display starting from the bottom edge of your phone to return to the home screen.
BlackBerry Z30

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