BlackBerry Z30

BlackBerry Z30

I can't access the internet - BlackBerry Z30

Cause 7 of 9: Mobile data is turned off on your phone

If you're trying to access the internet using the mobile network, mobile data needs to be turned on on your phone.

Solution: Turn on mobile data.

Step 1 of 5

Find "Mobile Network"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.

Step 2 of 5

Find "Mobile Network"

Press Network Connections.

Step 3 of 5

Find "Mobile Network"

Press Mobile Network.

Step 4 of 5

Turn mobile data on or off

Press the indicator next to "Data Services" to turn the function on or off.

BlackBerry Z30
Step 5 of 5

Return to the home screen

Slide your finger up the display starting from the bottom edge of your phone to return to the home screen.

1 Find "Mobile Network"

Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Network Connections.
Press Mobile Network.

2 Turn mobile data on or off

Press the indicator next to "Data Services" to turn the function on or off.

3 Return to the home screen

Slide your finger up the display starting from the bottom edge of your phone to return to the home screen.
BlackBerry Z30

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