HMD Pulse+

HMD Pulse+

Android 14

I can't send and receive email messages on my HMD Pulse+ Android 14

Cause 2 of 2: Your phone hasn't been set up for IMAP email correctly

To send and receive IMAP email messages, you need to set up your phone correctly for email messaging.

Solution: Set up your phone for IMAP email.

Step 1 of 33

Find "Passwords and accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 33

Find "Passwords and accounts"

Press the settings icon.

Step 3 of 33

Find "Passwords and accounts"

Press Passwords and accounts.

Step 4 of 33

Create new email account

Press Add account.

Step 5 of 33

Select server type

Press Personal (IMAP).

Step 6 of 33

Enter email address

Press the field below "Enter your email address" and key in your email address.

Step 7 of 33

Enter email address

Press Next.

Step 8 of 33

Enter password

Press the field below "Password" and key in the password for your email account.

Step 9 of 33

Enter password

Press Next.

Step 10 of 33

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your email account.

Step 11 of 33

Enter username

Press the field below "Username" and key in the username for your email account.

Step 12 of 33

Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

993
Step 13 of 33

Enter incoming port

Press the field below "Port" and key in 993.

Step 14 of 33

Turn on encryption of incoming email messages

Press the drop down list below "Security type".

Step 15 of 33

Turn on encryption of incoming email messages

Press SSL/TLS.

Step 16 of 33

Turn on encryption of incoming email messages

Press Next.

Step 17 of 33

Turn SMTP authentication on or off

Press the indicator next to "Require sign-in" to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Step 18 of 33

Turn SMTP authentication on or off

Press the field below "Username" and key in the username for your email the email provider's outgoing server.

Step 19 of 33

Turn SMTP authentication on or off

Press the field below "Password" and key in the password for your email provider's outgoing server.

smtp.vodafone.net.au
Step 20 of 33

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

587
Step 21 of 33

Enter outgoing port

Press the field below "Port" and key in 587.

Step 22 of 33

Turn on encryption of outgoing email messages

Press the drop down list below "Security type".

Step 23 of 33

Turn on encryption of outgoing email messages

Press SSL/TLS.

Step 24 of 33

Turn on encryption of outgoing email messages

Press Next.

Step 25 of 33

Select setting for retrieval of new email messages

Press the drop down list below "Sync frequency:".

Step 26 of 33

Select setting for retrieval of new email messages

Press the required setting.

Step 27 of 33

Turn email message notifications on or off

Press Notify me when emails arrive to turn on the function.

Step 28 of 33

Turn on email message synchronisation

Press Sync email for this account to turn on the function.

Step 29 of 33

Turn on email message synchronisation

Press the required setting.

Step 30 of 33

Enter email account name

Press the field below "Account name (optional)" and key in the required name.

Step 31 of 33

Enter sender name

Press Your name and key in the required sender name.

Step 32 of 33

Enter sender name

Press Next.

Step 33 of 33

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Passwords and accounts"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Passwords and accounts.

2 Create new email account

Press Add account.

3 Select server type

Press Personal (IMAP).

4 Enter email address

Press the field below "Enter your email address" and key in your email address.
Press Next.

5 Enter password

Press the field below "Password" and key in the password for your email account.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your email account.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 993.
993

9 Turn on encryption of incoming email messages

Press the drop down list below "Security type".
Press SSL/TLS.
It's recommended that you turn on encryption of incoming email messages so that all email messages you receive are encrypted and secured in the best possible way.
Press Next.

10 Turn SMTP authentication on or off

Press the indicator next to "Require sign-in" to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.
Press the field below "Username" and key in the username for your email the email provider's outgoing server.
Press the field below "Password" and key in the password for your email provider's outgoing server.

11 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).
smtp.vodafone.net.au

12 Enter outgoing port

Press the field below "Port" and key in 587.
If you're having problems sending email messages, try keying in 465 instead or ask your email provider for the correct outgoing port.
587

13 Turn on encryption of outgoing email messages

Press the drop down list below "Security type".
Press SSL/TLS.
It's recommended that you turn on encryption of outgoing email messages so that all email messages you send are encrypted and secured in the best possible way.
Press Next.

14 Select setting for retrieval of new email messages

Press the drop down list below "Sync frequency:".
Press the required setting.

15 Turn email message notifications on or off

Press Notify me when emails arrive to turn on the function.

16 Turn on email message synchronisation

Press Sync email for this account to turn on the function.
Press the required setting.

17 Enter email account name

Press the field below "Account name (optional)" and key in the required name.

18 Enter sender name

Press Your name and key in the required sender name.
Press Next.

19 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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