HTC One M9

HTC One M9

I can't turn on my phone - HTC One M9

Cause 10 of 10: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

Step 1 of 17

Find "Screen lock"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Step 2 of 17

Find "Screen lock"

Press Security.

Step 3 of 17

Find "Screen lock"

Press Screen lock.

HTC One M9

HTC One M9

HTC One M9

Step 4 of 17

Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.

Step 5 of 17

2a - Create phone lock code using a pattern

Press Pattern.

Step 6 of 17

2a - Create phone lock code using a pattern

Press and drag a point to connect at least four points.

Step 7 of 17

2a - Create phone lock code using a pattern

Press CONTINUE.
Repeat the selected phone lock code to confirm.

Step 8 of 17

2a - Create phone lock code using a pattern

Press CONFIRM.

Step 9 of 17

2a - Create phone lock code using a pattern

Press the required setting.

Step 10 of 17

2a - Create phone lock code using a pattern

Press DONE.

Step 11 of 17

2b - Create phone lock code using a PIN

Press PIN.

Step 12 of 17

2b - Create phone lock code using a PIN

Key in the required phone lock code and press CONTINUE.

Step 13 of 17

2b - Create phone lock code using a PIN

Key in the phone lock code again and press OK.

Step 14 of 17

2b - Create phone lock code using a PIN

Press the required setting.

Step 15 of 17

2b - Create phone lock code using a PIN

Press DONE.

Step 16 of 17

Turn off use of phone lock code

Press No lock screen.

Step 17 of 17

Return to the home screen

Press the home icon to return to the home screen.

1 Find "Screen lock"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Press Security.

Press Screen lock.

2 Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.

HTC One M9

3 2a - Create phone lock code using a pattern

Press Pattern.

Press and drag a point to connect at least four points.

Press CONTINUE.
Repeat the selected phone lock code to confirm.

Press CONFIRM.

Press the required setting.

Press DONE.

4 2b - Create phone lock code using a PIN

Press PIN.

Key in the required phone lock code and press CONTINUE.

Key in the phone lock code again and press OK.

Press the required setting.

Press DONE.

5 Turn off use of phone lock code

Press No lock screen.

6 Return to the home screen

Press the home icon to return to the home screen.

Are you ready to upgrade your device? Check out our latest mobile phones