Microsoft Lumia 640 XL

Microsoft Lumia 640 XL

I can't receive any calls - Microsoft Lumia 640 XL

Cause 2 of 2: Divert of all calls is turned on

If call divert is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail or to another number.

Solution: Turn off call divert.

Step 1 of 5

Find "set"

Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.

Step 2 of 5

Find "set"

Press network+.

Step 3 of 5

Find "set"

Press set.

Step 4 of 5

Cancel all diverts

Press the required divert type until the function is turned off.
Repeat until all diverts have been cancelled.

Step 5 of 5

Return to the home screen

Press the home icon to return to the home screen.

1 Find "set"

Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.
Press network+.
Press set.

2 Cancel all diverts

Press the required divert type until the function is turned off.
Repeat until all diverts have been cancelled.

3 Return to the home screen

Press the home icon to return to the home screen.

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