Guide for the Microsoft Lumia 640 XL - Troubleshooting - I can't send and receive email messages (Cause 3 of 3)

Step 1 of 24

Find "email+accounts"

Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.

Step 2 of 24

Find "email+accounts"

Press email+accounts.

Step 3 of 24

Create new email account

Press add an account.

Step 4 of 24

Select email provider

Press the required provider or advanced setup.

Step 5 of 24

Enter email address

Press the field below "Email address" and key in your email address.

Step 6 of 24

Enter password

Press the field below "Password" and key in the password for your email account.

Step 7 of 24

Enter password

Press next.

Step 8 of 24

Select account type

Press Internet email.

Step 9 of 24

Enter email account name

Press the field below "Account name" and key in the required name.

Step 10 of 24

Enter sender name

Press the field below "Your name" and key in the required sender name.

Step 11 of 24

Enter incoming server

Press the field below "Incoming email server" and key in the name of your email provider's incoming server.

Step 12 of 24

Select server type

Press the field below "Account type".

Step 13 of 24

Select server type

Press POP3.

Step 14 of 24

Enter username

Press the field below "Username" and key in the username for your email account.

Step 15 of 24

Enter outgoing server

Press the field below "Outgoing (SMTP) email server" and key in the name or IP address of your email provider's outgoing server.
Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

Step 16 of 24

Turn SMTP authentication on or off

Press Outgoing server requires authentication to turn the function on or off.
If you turn on the function:
Follow the instructions on the display to use the username and password for your email account.
Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Step 17 of 24

Edit advanced settings

Press advanced settings.

Step 18 of 24

Turn off encryption of email messages

Press Require SSL for incoming email and Require SSL for outgoing email until the function is turned off.

Step 19 of 24

Select setting for retrieval of new email messages

Press the field below "Download new content".

Step 20 of 24

Select setting for retrieval of new email messages

Press the required interval or manually.

Step 21 of 24

Select period for synchronisation of email messages

Press the field below "Download email from".

Step 22 of 24

Select period for synchronisation of email messages

Press the required period or any time.

Step 23 of 24

Finish setup

Press sign in.

Step 24 of 24

Return to the home screen

Press the home icon to return to the home screen.

1 Find "email+accounts"

Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.

Press email+accounts.

2 Create new email account

Press add an account.

3 Select email provider

Press the required provider or advanced setup.

4 Enter email address

Press the field below "Email address" and key in your email address.

5 Enter password

Press the field below "Password" and key in the password for your email account.

Press next.

6 Select account type

Press Internet email.

7 Enter email account name

Press the field below "Account name" and key in the required name.

8 Enter sender name

Press the field below "Your name" and key in the required sender name.

9 Enter incoming server