Microsoft Lumia 640 XL

Microsoft Lumia 640 XL

I can't turn on my phone - Microsoft Lumia 640 XL

Cause 10 of 10: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

Step 1 of 8

Find "lock screen"

Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.

Step 2 of 8

Find "lock screen"

Press lock screen.

Microsoft Lumia 640 XL
Step 3 of 8

Select option

Select one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.

Step 4 of 8

2a - Turn on use of phone lock code

Press the indicator next to "Pasword" until the function is turned on.
Key in the required phone lock code.

Step 5 of 8

2a - Turn on use of phone lock code

Press the field below "Confirm password" and key in the phone lock code.

Step 6 of 8

2a - Turn on use of phone lock code

Press done to confirm.

Step 7 of 8

2b - Turn off use of phone lock code

Press the indicator next to "Password" until the function is turned off.
Key in the phone lock code to confirm.

Step 8 of 8

Return to the home screen

Press the home icon to return to the home screen.

1 Find "lock screen"

Slide your finger down the display starting from the top edge of your phone.
Press ALL SETTINGS.
Press lock screen.

2 Select option

Select one of the following options:
Turn on use of phone lock code, go to 2a.
Turn off use of phone lock code, go to 2b.
Microsoft Lumia 640 XL

3 2a - Turn on use of phone lock code

Press the indicator next to "Pasword" until the function is turned on.
Key in the required phone lock code.
Press the field below "Confirm password" and key in the phone lock code.
Press done to confirm.

4 2b - Turn off use of phone lock code

Press the indicator next to "Password" until the function is turned off.
Key in the phone lock code to confirm.

5 Return to the home screen

Press the home icon to return to the home screen.

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