Motorola Moto G 5G Plus

Motorola Moto G 5G Plus

Android 10.0

I can't start my Motorola Moto G 5G Plus Android 10.0

Cause 5 of 7: The phone lock code is turned on

When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Turn off phone lock code.

Step 1 of 15

Find "Security"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 15

Find "Security"

Press the settings icon.

Step 3 of 15

Find "Security"

Press Security.

Step 4 of 15

Create phone lock code using a fingerprint

Press Fingerprint.

Step 5 of 15

Create phone lock code using a fingerprint

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Step 6 of 15

Create phone lock code using a fingerprint

Press the required setting.

Step 7 of 15

Create phone lock code using a fingerprint

Press Done.

Step 8 of 15

Create phone lock code using a fingerprint

Press Set up.

Step 9 of 15

Create phone lock code using a fingerprint

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Step 10 of 15

Create phone lock code using a fingerprint

Press Done.

Step 11 of 15

Create phone lock code using a fingerprint

Press arrow left.

Step 12 of 15

Turn off use of phone lock code

Press Screen lock and key in the current phone lock code.

Step 13 of 15

Turn off use of phone lock code

Press None.

Step 14 of 15

Turn off use of phone lock code

Press Yes, remove.

Step 15 of 15

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Security"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Security.

2 Create phone lock code using a fingerprint

Press Fingerprint.
Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Press the required setting.
Press Done.
Press Set up.
Follow the instructions on the screen to create the phone lock code using your fingerprint.
Press Done.
Press arrow left.

3 Turn off use of phone lock code

Press Screen lock and key in the current phone lock code.
Press None.
Press Yes, remove.

4 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device