Samsung Galaxy A5

I can't access the internet - Samsung Galaxy A5

Cause 7 of 9: Mobile data is turned off on your phone

If you're trying to access the internet using the mobile network, mobile data needs to be turned on on your phone.

Solution: Turn on mobile data.

Step 1 of 2

Turn mobile data on or off

Slide your finger down the display starting from the top edge of your phone.
Press Mobile data to turn the function on or off.

Step 2 of 2

Return to the home screen

Press the Home key to return to the home screen.

Slide your finger down the display starting from the top edge of your phone.
Press Mobile data to turn the function on or off.

Press the Home key to return to the home screen.

Are you ready to upgrade your device? Check out our latest mobile phones