Samsung Galaxy A5

Samsung Galaxy A5

I can't turn on my phone - Samsung Galaxy A5

Cause 10 of 10: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

Step 1 of 15

Find "Screen lock"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Step 2 of 15

Find "Screen lock"

Press Lock screen.

Step 3 of 15

Find "Screen lock"

Press Screen lock.

Samsung Galaxy A5

Samsung Galaxy A5

Samsung Galaxy A5

Step 4 of 15

Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.

Step 5 of 15

2a - Create phone lock code using a pattern

Press Pattern.

Step 6 of 15

2a - Create phone lock code using a pattern

Press and drag a point to connect at least four points.

Step 7 of 15

2a - Create phone lock code using a pattern

Press Continue.
Repeat the selected phone lock code to confirm.

Step 8 of 15

2a - Create phone lock code using a pattern

Press Confirm.

Step 9 of 15

2a - Create phone lock code using a pattern

Key in a four-digit PIN and press Continue.

Step 10 of 15

2a - Create phone lock code using a pattern

Key in the PIN again and press OK.

Step 11 of 15

2b - Create phone lock code using a PIN

Press PIN.

Step 12 of 15

2b - Create phone lock code using a PIN

Key in the required phone lock code and press Continue.

Step 13 of 15

2b - Create phone lock code using a PIN

Key in the phone lock code again and press OK.

Step 14 of 15

Turn off use of phone lock code

Press None.

Step 15 of 15

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Screen lock"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Press Lock screen.

Press Screen lock.

2 Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.

Samsung Galaxy A5

3 2a - Create phone lock code using a pattern

Press Pattern.

Press and drag a point to connect at least four points.

Press Continue.
Repeat the selected phone lock code to confirm.

Press Confirm.

Key in a four-digit PIN and press Continue.

Key in the PIN again and press OK.

4 2b - Create phone lock code using a PIN

Press PIN.

Key in the required phone lock code and press Continue.

Key in the phone lock code again and press OK.

5 Turn off use of phone lock code

Press None.

6 Return to the home screen

Press the Home key to return to the home screen.

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