Samsung Galaxy Note 4

Samsung Galaxy Note 4

I can't make voice calls - Samsung Galaxy Note 4

Cause 4 of 9: Your phone is set to connect to 3G networks only.

If your phone is set to connect to 3G networks only, it can't find a network if you're in an area with poor or no 3G network coverage.

Solution: Change network mode to allow your phone to connect to both 2G and 3G networks.

Step 1 of 6

Find "Network mode"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Step 2 of 6

Find "Network mode"

Press More networks.

Step 3 of 6

Find "Network mode"

Press Mobile networks.

Step 4 of 6

Find "Network mode"

Press Network mode.

Step 5 of 6

Select network mode

Press LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only or GSM only.

Step 6 of 6

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Network mode"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.
Press More networks.
Press Mobile networks.
Press Network mode.

2 Select network mode

Press LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only or GSM only.

3 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Are you ready to upgrade your device? Check out our latest mobile phones