Samsung Galaxy S6 edge

Samsung Galaxy S6 edge

I can't send and receive email messages - Samsung Galaxy S6 edge

Cause 3 of 3: Your phone hasn't been correctly set up for email

If your phone hasn't been correctly set up for email, you can't send and receive email messages.

Solution: Set up your phone for email.

Step 1 of 30

Find "Email"

Press Apps.

Step 2 of 30

Find "Email"

Press Email.

Samsung Galaxy S6 edge
Step 3 of 30

Enter email address

Key in your email address.

Step 4 of 30

Enter password

Press Password and key in the password for your email account.

Step 5 of 30

Enter password

Press NEXT.

Step 6 of 30

Select server type

Press POP3 ACCOUNT.

Step 7 of 30

Enter username

Press the field below "User name" and key in the username for your email account.

Step 8 of 30

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 9 of 30

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 10 of 30

Turn off encryption of incoming email messages

Press None.

Step 11 of 30

Enter incoming port

Press the field below "Port" and key in 110

Step 12 of 30

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 13 of 30

Turn deletion of email messages on server on or off

Press Never or When deleted from Inbox.

Step 14 of 30

Turn deletion of email messages on server on or off

Press NEXT.

Step 15 of 30

Enter outgoing server

Press the field below "SMTP server" and key in the name or IP address of your email provider's outgoing server.
Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

Step 16 of 30

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 17 of 30

Turn off encryption of outgoing email messages

Press None.

Step 18 of 30

Enter outgoing port

Press the field below "Port" and key in 25

Step 19 of 30

Turn SMTP authentication on or off

Press Require sign-in to turn the function on or off.

Step 20 of 30

Turn SMTP authentication on or off

If you turn on the function:
Press the field below "User name" and key in your username for your email provider's outgoing server.

Step 21 of 30

Turn SMTP authentication on or off

Press the field below "Password" and key in your password for your email provider's outgoing server.
Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Step 22 of 30

Turn SMTP authentication on or off

Press NEXT.

Step 23 of 30

Select settings for retrieval of new email messages

Press the drop down list below "Sync schedule".

Step 24 of 30

Select settings for retrieval of new email messages

Press Manual or the required period.

Step 25 of 30

Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.

Step 26 of 30

Turn email message notification on or off

Press NEXT.

Samsung Galaxy S6 edge
Step 27 of 30

Enter email account name

Key in a name for your email account.

Step 28 of 30

Enter sender name

Press the field below "Your name (for outgoing emails)" and key in the required sender name.

Step 29 of 30

Finish setup

Press DONE.
Wait while your phone retrieves new email messages.

Step 30 of 30

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Email"

Press Apps.
Press Email.

2 Enter email address

Key in your email address.
Samsung Galaxy S6 edge

3 Enter password

Press Password and key in the password for your email account.
Press NEXT.

4 Select server type

Press POP3 ACCOUNT.

5 Enter username

Press the field below "User name" and key in the username for your email account.

6 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

7 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None.

8 Enter incoming port

Press the field below "Port" and key in 110

9 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".
Press Never or When deleted from Inbox.
Press NEXT.

10 Enter outgoing server

Press the field below "SMTP server" and key in the name or IP address of your email provider's outgoing server.
Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

11 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None.

12 Enter outgoing port

Press the field below "Port" and key in 25

13 Turn SMTP authentication on or off

Press Require sign-in to turn the function on or off.
If you turn on the function:
Press the field below "User name" and key in your username for your email provider's outgoing server.
Press the field below "Password" and key in your password for your email provider's outgoing server.
Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.
Press NEXT.

14 Select settings for retrieval of new email messages

Press the drop down list below "Sync schedule".
Press Manual or the required period.

15 Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.
Press NEXT.

16 Enter email account name

Key in a name for your email account.
Samsung Galaxy S6 edge

17 Enter sender name

Press the field below "Your name (for outgoing emails)" and key in the required sender name.

18 Finish setup

Press DONE.
Wait while your phone retrieves new email messages.

19 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device