Guide for the Samsung Galaxy S7 edge - Troubleshooting - I can't send and receive email messages (Cause 3 of 3)

Step 1 of 42

Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Step 2 of 42

Find "Accounts"

Press the settings icon.

Step 3 of 42

Find "Accounts"

Press Accounts.

Step 4 of 42

Create new email account

Press Add account.

Step 5 of 42

Create new email account

Press Email.

Step 6 of 42

Enter email address

Press Email address and key in your email address.

Step 7 of 42

Enter password

Press Password and key in the password for your email account.

Step 8 of 42

Enter password

Press SIGN IN.

Step 9 of 42

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 10 of 42

Select server type

Press POP3 ACCOUNT.

Step 11 of 42

Enter username

Press the field below "User name" and key in the username for your email account.

smtp.vodafone.net.au

smtp.vodafone.net.au

Step 12 of 42

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

Step 13 of 42

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 14 of 42

Turn off encryption of incoming email messages

Press None to turn off the function.

110

110

Step 15 of 42

Enter incoming port

Press the field below "Port" and key in 110.

Step 16 of 42

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 17 of 42

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 18 of 42

Turn deletion of email messages on server on or off

Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.

Step 19 of 42

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Step 20 of 42

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 21 of 42

Turn off encryption of outgoing email messages

Press None to turn off the function.

Step 22 of 42

Enter outgoing port

Press the field below "Port" and key in 25.

Step 23 of 42

Turn SMTP authentication on or off

Press Authentication required before sending emails to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Step 24 of 42

Turn SMTP authentication on or off

If you turn on SMTP authentication, press the field below "User name" and key in the username for your email account.

Step 25 of 42

Turn SMTP authentication on or off

If you turn on SMTP authentication, press the field below "Password" and key in the password for your email account.

Step 26 of 42

Turn SMTP authentication on or off

Press SIGN IN.

Step 27 of 42

Return to the home screen

Press the Home key to return to the home screen.

Step 28 of 42

Find "Email"

Press Apps.

Step 29 of 42

Find "Email"

Press Samsung.

Step 30 of 42

Find "Email"

Press Email.

Step 31 of 42

Turn on email message synchronisation

Press MORE.

Step 32 of 42

Turn on email message synchronisation

Press Settings.

Step 33 of 42

Turn on email message synchronisation

Press the required email account.

Step 34 of 42

Turn on email message synchronisation

Press Sync account to turn on the function.

Step 35 of 42

Enter email account name

Press Account name and key in the required name.

Step 36 of 42

Enter email account name

Press OK.

Step 37 of 42

Enter sender name

Press Your name and key in your name.

Step 38 of 42

Enter sender name

Press OK.

Step 39 of 42

Select settings for retrieval of new email messages

Press Sync schedule.

Step 40 of 42

Select settings for retrieval of new email messages

Press Set sync schedule'.

Step 41 of 42

Select settings for retrieval of new email messages

Press the required setting.

Step 42 of 42

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Accounts.

2 Create new email account

Press Add account.

Press Email.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.

Press SIGN IN.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.