Sony Xperia Z3

Sony Xperia Z3

I can't turn on my phone - Sony Xperia Z3

Cause 10 of 10: The phone lock code is turned on

The phone lock code is used to protect your phone from unauthorised use. When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Key in your phone lock code. You can now turn off the phone lock code. If you have forgotten your phone lock code, contact the phone manufacturer for assistance.

Step 1 of 13

Find "Screen lock"

Slide two fingers down the display starting from the top edge of your phone.
Press Settings.

Step 2 of 13

Find "Screen lock"

Press Security.

Step 3 of 13

Find "Screen lock"

Press Screen lock.

Sony Xperia Z3
Step 4 of 13

Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.

Step 5 of 13

2a - Create phone lock code using a pattern

Press Pattern.

Step 6 of 13

2a - Create phone lock code using a pattern

Press and drag a point to connect at least four points.

Step 7 of 13

2a - Create phone lock code using a pattern

Press Continue.
Repeat the selected phone lock code to confirm.

Step 8 of 13

2a - Create phone lock code using a pattern

Press Confirm.

Step 9 of 13

2b - Create phone lock code using a PIN

Press PIN.

Step 10 of 13

2b - Create phone lock code using a PIN

Key in the required phone lock code and press Continue.

Step 11 of 13

2b - Create phone lock code using a PIN

Key in the phone lock code again and press OK.

Step 12 of 13

Turn off use of phone lock code

Press None.

Step 13 of 13

Return to the home screen

Press the home icon to return to the home screen.

1 Find "Screen lock"

Slide two fingers down the display starting from the top edge of your phone.
Press Settings.
Press Security.
Press Screen lock.

2 Select option

You can create several types of phone lock codes. The following steps show two examples:
Create phone lock code using a pattern, go to 2a.
Create phone lock code using a PIN, go to 2b.
Sony Xperia Z3

3 2a - Create phone lock code using a pattern

Press Pattern.
Press and drag a point to connect at least four points.
Press Continue.
Repeat the selected phone lock code to confirm.
Press Confirm.

4 2b - Create phone lock code using a PIN

Press PIN.
Key in the required phone lock code and press Continue.
Key in the phone lock code again and press OK.

5 Turn off use of phone lock code

Press None.

6 Return to the home screen

Press the home icon to return to the home screen.

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