Sony Xperia Z5

Sony Xperia Z5

Android 5.1.1

I can't send and receive email messages on my Sony Xperia Z5 Android 5.1.1

Cause 3 of 3: Your phone hasn't been set up for POP3 email correctly

To send and receive POP3 email messages, you need to set up your phone correctly for email messaging.

Solution: Set up your phone for POP3 email.

Step 1 of 42

Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Step 2 of 42

Find "Accounts"

Press the settings icon.

Step 3 of 42

Find "Accounts"

Press Accounts.

Step 4 of 42

Create new email account

Press Add account.

Step 5 of 42

Create new email account

Press Email.

Step 6 of 42

Enter email address

Press Email address and key in your email address.

Step 7 of 42

Enter email address

Press NEXT.

Step 8 of 42

Enter password

Press Password and key in the password for your email account.

Step 9 of 42

Enter password

Press NEXT.

Step 10 of 42

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 42

Select server type

Press POP3.

Step 12 of 42

Enter username

Press the field below "Username" and key in the username for your email account.

Step 13 of 42

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 14 of 42

Enter incoming port

Press the field below "Port" and key in your email provider's incoming port number.

Step 15 of 42

Turn encryption of incoming email on or off

Press the drop down list below "Security type".

Step 16 of 42

Turn encryption of incoming email on or off

Press None to turn off the function.

Step 17 of 42

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 18 of 42

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 19 of 42

Turn deletion of email messages on server on or off

Press When I delete from Inbox to delete email messages on the server when you delete them on your phone.

Step 20 of 42

Turn deletion of email messages on server on or off

Press NEXT.

Step 21 of 42

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

Step 22 of 42

Enter outgoing port

Press the field below "Port" and key in your email provider's outgoing port number.

Step 23 of 42

Turn encryption of outgoing email on or off

Press the drop down list below "Security type".

Step 24 of 42

Turn encryption of outgoing email on or off

Press None to turn off the function.

Step 25 of 42

Turn SMTP authentication on or off

Press Require sign-in. to turn the function on or off.

Step 26 of 42

Turn SMTP authentication on or off

Press the field below "Username" and key in the username for your email account.

Step 27 of 42

Turn SMTP authentication on or off

Press the field below "Password" and key in the password for your email account.

Step 28 of 42

Turn SMTP authentication on or off

Press NEXT.

Step 29 of 42

Select setting for retrieval of new email messages

Press SHOW MORE SYNC OPTIONS.

Step 30 of 42

Select setting for retrieval of new email messages

Press the drop down list below "Automatically (Every 5 minutes)".

Step 31 of 42

Select setting for retrieval of new email messages

Press the required setting.

Step 32 of 42

Select setting for retrieval of new email messages

To turn on manual retrieval of email messages, press Manually.

Step 33 of 42

Select setting for retrieval of new email messages

Press the drop down list below "Messages to sync".

Step 34 of 42

Select setting for retrieval of new email messages

Press the required setting.

Step 35 of 42

Turn email message synchronisation on or off

Press Sync email to turn the function on or off.

Step 36 of 42

Turn email message synchronisation on or off

Press NEXT.

Step 37 of 42

Select notification for new email messages

Press the required setting below Notification.

Step 38 of 42

Select notification for new email messages

Press NEXT.

Step 39 of 42

Enter email account name

Press the field below "Set account name (optional)" and key in the required name.

Step 40 of 42

Enter sender name

Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.

Step 41 of 42

Enter sender name

Press FINISH SETUP.

Step 42 of 42

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Accounts.

2 Create new email account

Press Add account.

Press Email.

3 Enter email address

Press Email address and key in your email address.

Press NEXT.

4 Enter password

Press Password and key in the password for your email account.

Press NEXT.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press POP3.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in your email provider's incoming port number.

9 Turn encryption of incoming email on or off

Press the drop down list below "Security type".

Press None to turn off the function.

10 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Press Never to keep email messages on the server when you delete them on your phone.

Press When I delete from Inbox to delete email messages on the server when you delete them on your phone.

Press NEXT.

11 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

12 Enter outgoing port

Press the field below "Port" and key in your email provider's outgoing port number.

13 Turn encryption of outgoing email on or off

Press the drop down list below "Security type".

Press None to turn off the function.

14 Turn SMTP authentication on or off

Press Require sign-in. to turn the function on or off.

Press the field below "Username" and key in the username for your email account.

Press the field below "Password" and key in the password for your email account.

Press NEXT.

15 Select setting for retrieval of new email messages

Press SHOW MORE SYNC OPTIONS.

Press the drop down list below "Automatically (Every 5 minutes)".

Press the required setting.

To turn on manual retrieval of email messages, press Manually.

Press the drop down list below "Messages to sync".

Press the required setting.

16 Turn email message synchronisation on or off

Press Sync email to turn the function on or off.

Press NEXT.

17 Select notification for new email messages

Press the required setting below Notification.

Press NEXT.

18 Enter email account name

Press the field below "Set account name (optional)" and key in the required name.

19 Enter sender name

Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.

Press FINISH SETUP.

20 Return to the home screen

Press the Home key to return to the home screen.

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