Apple iPad mini (iOS6)

Apple iPad mini

iOS 6

I can't send and receive email messages - Apple iPad mini (iOS6)

Cause 2 of 3: Your tablet hasn't been correctly set up for email

If your tablet hasn't been correctly set up for email, you can't send and receive email messages.

Solution: set up your tablet for Exchange email.

Step 1 of 36

Find "APN Settings"

Press Settings.

Step 2 of 36

Find "APN Settings"

Press Mobile Data.

Step 3 of 36

Find "APN Settings"

Press APN Settings.

Step 4 of 36

Enter APN

Press APN.
Key in live.vodafone.com

Step 5 of 36

Save settings

Press Mobile Data.

Step 6 of 36

Save settings

Press the Home key to return to standby mode.

Step 7 of 36

Find "Mail, Contacts, Calendars"

Press Settings.

Step 8 of 36

Find "Mail, Contacts, Calendars"

Press Mail, Contacts, Calendars.

Step 9 of 36

Create new email account

Press Add Account....

Step 10 of 36

Create new email account

Press Microsoft Exchange.

Step 11 of 36

Enter email address

Press Email and key in your email address.

Step 12 of 36

Enter password

Press Password and key in your password for the server.

Step 13 of 36

Enter email account name

Press Description and key in the required name.

Step 14 of 36

Enter email account name

Press Next.

Step 15 of 36

Enter server name

Press Server and key in the name of the required server.

Step 16 of 36

Enter domain name

Press Domain and key in the domain name.

Step 17 of 36

Enter username

Press Username and key in your username for the server.

Step 18 of 36

Enter username

Press Next.

Step 19 of 36

Select synchronisation settings

Press the indicator next to the required data type to turn synchronisation of the specific data types on or off.

Step 20 of 36

Select synchronisation settings

Press Save.

Step 21 of 36

Turn security on or off

Press the name of the Exchange email account you've just set up.

Step 22 of 36

Turn security on or off

Press Account.

Step 23 of 36

Turn security on or off

Press the indicator next to Use SSL.
Depending on the current setting, security is turned on or off.

Step 24 of 36

Turn security on or off

Press Done.

Step 25 of 36

Turn security on or off

Press Done.

Step 26 of 36

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 27 of 36

Select setting for retrieval of new email messages

Press the indicator next to Push to turn the function on or off.

Step 28 of 36

Select setting for retrieval of new email messages

If you turn off Push:

Step 29 of 36

Select setting for retrieval of new email messages

Press the required period or Manually.

Step 30 of 36

Select setting for retrieval of new email messages

To select settings for a specific email account:
Press Advanced.

Step 31 of 36

Select setting for retrieval of new email messages

Press the required email account.

Step 32 of 36

Select setting for retrieval of new email messages

Press Push, Fetch or Manual.

Step 33 of 36

Select setting for retrieval of new email messages

Press Advanced.

Step 34 of 36

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 35 of 36

Save and exit

Press Mail, Contacts... to save the settings.

Step 36 of 36

Save and exit

Press the Home key to return to standby mode.

1 Find "APN Settings"

Press Settings.
Press Mobile Data.
Press APN Settings.

2 Enter APN

Press APN.
Key in live.vodafone.com

3 Save settings

Press Mobile Data.
Press the Home key to return to standby mode.

4 Find "Mail, Contacts, Calendars"

Press Settings.
Press Mail, Contacts, Calendars.

5 Create new email account

Press Add Account....
Press Microsoft Exchange.

6 Enter email address

Press Email and key in your email address.

7 Enter password

Press Password and key in your password for the server.

8 Enter email account name

Press Description and key in the required name.
Press Next.

9 Enter server name

Press Server and key in the name of the required server.

10 Enter domain name

Press Domain and key in the domain name.

11 Enter username

Press Username and key in your username for the server.
Press Next.

12 Select synchronisation settings

Press the indicator next to the required data type to turn synchronisation of the specific data types on or off.
Press Save.

13 Turn security on or off

Press the name of the Exchange email account you've just set up.
Press Account.
Press the indicator next to Use SSL.
Depending on the current setting, security is turned on or off.
Press Done.
Press Done.

14 Select setting for retrieval of new email messages

Press Fetch New Data.
Press the indicator next to Push to turn the function on or off.
If you turn off Push:
Press the required period or Manually.
To select settings for a specific email account:
Press Advanced.
Press the required email account.
Press Push, Fetch or Manual.
Press Advanced.
Press Fetch New Data.

15 Save and exit

Press Mail, Contacts... to save the settings.
Press the Home key to return to standby mode.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device