Vodafone Australia Vodafone Australia
How can we help?
Apple iPhone 11 Pro Max

Apple iPhone 11 Pro Max

iOS 17
iOS 18 iOS 17 iOS 16.0 iOS 15.0 iOS 14.0 iOS 13.0
  • Home
  • Device help
  • Apple
  • iPhone 11 Pro Max
  • Messaging
  • I can't use my phone's internet connection
  • Data roaming is turned off
  • Parent page

Select help topic

Getting started

Basic use

Calls and contacts

Messaging

Apps and media

Connectivity

Specifications

swipe-right

I can't use the internet connection on my Apple iPhone 11 Pro Max iOS 17

Cause 3 of 3: Data roaming is turned off

To use the phone's internet connection when abroad, data roaming needs to be turned on.

Solution: Turn on data roaming.

Step 1 of 5

Find "Mobile Data Options"

Press Settings.

Step 2 of 5

Find "Mobile Data Options"

Press Mobile Service.

Step 3 of 5

Find "Mobile Data Options"

Press Mobile Data Options.

Step 4 of 5

Turn data roaming on or off

Press the indicator next to "Data Roaming" to turn the function on or off.

Step 5 of 5

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Mobile Data Options"

Press Settings.
Press Mobile Service.
Press Mobile Data Options.

2 Turn data roaming on or off

Press the indicator next to "Data Roaming" to turn the function on or off.

3 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Email this article to your friend

Required information *

Get information on...

Or select...

Another device

Are you ready to upgrade your device? Check out our latest mobile phones

© 2025 TPG Telecom Limited ABN 76 096 304 620 We acknowledge the Traditional Custodians of the land on which we live, work and connect. We pay respect to Elders, past, present, and emerging.