Apple iPhone 6 (iOS8)

Apple iPhone 6

I can't send and receive email messages - Apple iPhone 6 (iOS8)

Cause 3 of 3: Your phone hasn't been correctly set up for email

If your phone hasn't been correctly set up for email, you can't send and receive email messages.

Solution: Set up your phone for email.

Step 1 of 45

Find "Mail, Contacts, Calendars"

Press Settings.

Step 2 of 45

Find "Mail, Contacts, Calendars"

Press Mail, Contacts, Calendars.

Step 3 of 45

Create new email account

Press Add Account.

Step 4 of 45

Create new email account

Press the required provider or Other.

Step 5 of 45

Create new email account

If you select Other:

Step 6 of 45

Create new email account

Press Add Mail Account.

Step 7 of 45

Enter sender name

Press Name and key in the name you want to use as sender name in your email messages.

Step 8 of 45

Enter email address

Press Email and key in your email address.

Step 9 of 45

Enter password

Press Password and key in the password for your email account.

Step 10 of 45

Enter email account name

Press Description and key in the required name.

Step 11 of 45

Enter email account name

Press Next.

Step 12 of 45

Select server type

Press POP.

Step 13 of 45

Enter incoming server

Press "Host Name" below "INCOMING MAIL SERVER" and key in the name of your email provider's incoming server.

Step 14 of 45

Enter username

Press "Username" below "INCOMING MAIL SERVER" and key in the username for your email account.

Step 15 of 45

Enter outgoing server

Press "Host Name" below "OUTGOING MAIL SERVER" and key in the name or the IP address of your email provider's outgoing server.
Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

Step 16 of 45

Enter username and password for the outgoing server

Press "Username" below "OUTGOING MAIL SERVER" and key in your username for your email provider's outgoing server.

Step 17 of 45

Enter username and password for the outgoing server

Press "Password" below "OUTGOING MAIL SERVER" and key in your password for your email provider's outgoing server.
Please note that if you're using Vodafone's outgoing server, you have to leave the username and password fields empty.

Step 18 of 45

Save information

Press Save.

Step 19 of 45

Select email account

Press the name of the email account you've just set up.

Step 20 of 45

Turn off encryption of outgoing email messages

Press "SMTP" below "OUTGOING MAIL SERVER".

Step 21 of 45

Turn off encryption of outgoing email messages

Press the field below "PRIMARY SERVER".

Step 22 of 45

Turn off encryption of outgoing email messages

Press the indicator next to "Use SSL" until the function is turned off.

Step 23 of 45

Turn off password encryption

Press Authentication.

Step 24 of 45

Turn off password encryption

Press Password.

Step 25 of 45

Turn off password encryption

Press Back.

Step 26 of 45

Enter outgoing port

Press Server Port.

Step 27 of 45

Enter outgoing port

Key in 25 and press Done.

Step 28 of 45

Turn off encryption of incoming email messages

Press the name of the email account you've just set up.

Step 29 of 45

Turn off encryption of incoming email messages

Press Advanced.

Step 30 of 45

Turn off encryption of incoming email messages

Press the indicator next to "Use SSL" until the function is turned off.

Step 31 of 45

Turn off password encryption

Press Authentication.

Step 32 of 45

Turn off password encryption

Press Password.

Step 33 of 45

Turn off password encryption

Press Advanced.

Step 34 of 45

Enter incoming port

Press Server Port and key in 110

Step 35 of 45

Enter incoming port

Press the name of the email account you've just set up.

Step 36 of 45

Enter incoming port

Press Done.

Step 37 of 45

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 38 of 45

Select setting for retrieval of new email messages

Press the indicator nexto to "Push" to turn the function on or off.

Step 39 of 45

Select setting for retrieval of new email messages

If you turn off Push:

Step 40 of 45

Select setting for retrieval of new email messages

Press the required period or Manually.

Step 41 of 45

Select setting for retrieval of new email messages

To select settings for a specific email account:
Press the required email account.

Step 42 of 45

Select setting for retrieval of new email messages

Press Fetch or Manual.

Step 43 of 45

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 44 of 45

Select setting for retrieval of new email messages

Press Mail....

Step 45 of 45

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Mail, Contacts, Calendars"

Press Settings.
Press Mail, Contacts, Calendars.

2 Create new email account

Press Add Account.
Press the required provider or Other.
If you select Other:
Press Add Mail Account.

3 Enter sender name

Press Name and key in the name you want to use as sender name in your email messages.

4 Enter email address

Press Email and key in your email address.

5 Enter password

Press Password and key in the password for your email account.

6 Enter email account name

Press Description and key in the required name.
Press Next.

7 Select server type

Press POP.

8 Enter incoming server

Press "Host Name" below "INCOMING MAIL SERVER" and key in the name of your email provider's incoming server.

9 Enter username

Press "Username" below "INCOMING MAIL SERVER" and key in the username for your email account.

10 Enter outgoing server

Press "Host Name" below "OUTGOING MAIL SERVER" and key in the name or the IP address of your email provider's outgoing server.
Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

11 Enter username and password for the outgoing server

Press "Username" below "OUTGOING MAIL SERVER" and key in your username for your email provider's outgoing server.
Press "Password" below "OUTGOING MAIL SERVER" and key in your password for your email provider's outgoing server.
Please note that if you're using Vodafone's outgoing server, you have to leave the username and password fields empty.

12 Save information

Press Save.

13 Select email account

Press the name of the email account you've just set up.

14 Turn off encryption of outgoing email messages

Press "SMTP" below "OUTGOING MAIL SERVER".
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" until the function is turned off.

15 Turn off password encryption

Press Authentication.
Press Password.
Press Back.

16 Enter outgoing port

Press Server Port.
Key in 25 and press Done.

17 Turn off encryption of incoming email messages

Press the name of the email account you've just set up.
Press Advanced.
Press the indicator next to "Use SSL" until the function is turned off.

18 Turn off password encryption

Press Authentication.
Press Password.
Press Advanced.

19 Enter incoming port

Press Server Port and key in 110
Press the name of the email account you've just set up.
Press Done.

20 Select setting for retrieval of new email messages

Press Fetch New Data.
Press the indicator nexto to "Push" to turn the function on or off.
If you turn off Push:
Press the required period or Manually.
To select settings for a specific email account:
Press the required email account.
Press Fetch or Manual.
Press Fetch New Data.
Press Mail....

21 Return to the home screen

Press the Home key to return to the home screen.

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