Getting started
Basic use
Calls and contacts
Messaging
Apps and media
Connectivity
Specifications
Cause 3 of 7: Wi-Fi Assist is turned on
If Wi-Fi Assist is turned on, your phone will use mobile data when the connection to the Wi-Fi network is poor.
Solution: Turn off Wi-Fi Assist.
Find "Mobile Data"
Press Settings.
Press Mobile Data.
Turn Wi-Fi Assist on or off
Press the indicator next to "Wi-Fi Assist" to turn the function on or off.
Return to the home screen
Press the Home key to return to the home screen.
Or select...
Are you ready to upgrade your device? Check out our latest mobile phones