BlackBerry Curve 9720

BlackBerry Curve 9720

I can't send and receive picture messages - BlackBerry Curve 9720

Cause 2 of 5: There's an error at the receiving end

If you have problems sending picture messages to a specific recipient, the error might be at the receiving end.

Solution: Send a picture message to another recipient to check if the error is at the receiving end.

Step 1 of 16

Find "Compose Text Message"

Press Text Messages.

Step 2 of 16

Find "Compose Text Message"

Press the Menu key.

Step 3 of 16

Find "Compose Text Message"

Press Compose Text Message.

Step 4 of 16

Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

Step 5 of 16

Write the text

Press the text input field.
Write the text for your picture message.

Step 6 of 16

Insert pictures, video clips and audio files

Press the Menu key.

Step 7 of 16

Insert pictures, video clips and audio files

Press Attach.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

Step 8 of 16

4a - Insert picture

Press Picture.
Go to the required folder.

Step 9 of 16

4a - Insert picture

Press the required picture.

Step 10 of 16

4b - Insert video clip

Press Video.

Step 11 of 16

4b - Insert video clip

Press the required video clip.

Step 12 of 16

4c - Insert audio file

Press Audio.
Go to the required folder.

Step 13 of 16

4c - Insert audio file

Press the required audio file.

Step 14 of 16

Send the message

Press the Menu key.

Step 15 of 16

Send the message

Press Send.

Step 16 of 16

Return to the home screen

Press Disconnect to return to the home screen.

1 Find "Compose Text Message"

Press Text Messages.
Press the Menu key.
Press Compose Text Message.

2 Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

3 Write the text

Press the text input field.
Write the text for your picture message.

4 Insert pictures, video clips and audio files

Press the Menu key.
Press Attach.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

5 4a - Insert picture

Press Picture.
Go to the required folder.
Press the required picture.

6 4b - Insert video clip

Press Video.
Press the required video clip.

7 4c - Insert audio file

Press Audio.
Go to the required folder.
Press the required audio file.

8 Send the message

Press the Menu key.
Press Send.

9 Return to the home screen

Press Disconnect to return to the home screen.

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