HTC One M9

HTC One M9

I can't send and receive picture messages - HTC One M9

Cause 3 of 5: The picture message is written incorrectly

The picture message can't be sent if it's written incorrectly.

Solution: Write a picture message correctly.

Step 1 of 17

Create picture message

Press the message icon.

Step 2 of 17

Create picture message

Press the new message icon.

Step 3 of 17

Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

HTC One M9
Step 4 of 17

Write the message

Write the picture message.

Step 5 of 17

Insert pictures, video clips and audio files

Press the attachment icon.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

Step 6 of 17

4a - Insert picture

Press Picture.

Step 7 of 17

4a - Insert picture

Press Gallery.
Go to the required folder.

Step 8 of 17

4a - Insert picture

Press the required picture.

Step 9 of 17

4b - Insert video clip

Press Video.

Step 10 of 17

4b - Insert video clip

Press Videos.
Go to the required folder.

Step 11 of 17

4b - Insert video clip

Press the required video clip.

Step 12 of 17

4c - Insert audio file

Press Audio.

Step 13 of 17

4c - Insert audio file

Press Music & sounds.

Step 14 of 17

4c - Insert audio file

Press the required audio file.

Step 15 of 17

4c - Insert audio file

Press OK.

Step 16 of 17

Send the picture message

Press the send icon when you've finished your picture message.

Step 17 of 17

Return to the home screen

Press the home icon to return to the home screen.

1 Create picture message

Press the message icon.
Press the new message icon.

2 Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.

3 Write the message

Write the picture message.
HTC One M9

4 Insert pictures, video clips and audio files

Press the attachment icon.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

5 4a - Insert picture

Press Picture.
Press Gallery.
Go to the required folder.
Press the required picture.

6 4b - Insert video clip

Press Video.
Press Videos.
Go to the required folder.
Press the required video clip.

7 4c - Insert audio file

Press Audio.
Press Music & sounds.
Press the required audio file.
Press OK.

8 Send the picture message

Press the send icon when you've finished your picture message.

9 Return to the home screen

Press the home icon to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device