Huawei Ascend Y550

Huawei Ascend Y550

I can't send and receive picture messages - Huawei Ascend Y550

Cause 1 of 5: There's an error at the receiving end

If you have problems sending picture messages to a specific recipient, the error might be at the receiving end.

Solution: Send a picture message to another recipient to check if the error is at the receiving end.

Step 1 of 13

Create picture message

Press the message icon.

Step 2 of 13

Create picture message

Press the new message icon.

Step 3 of 13

Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

Huawei Ascend Y550
Step 4 of 13

Write text

Write the picture message.

Step 5 of 13

Insert pictures, video clips and audio files

Press the attachment icon.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

Step 6 of 13

4a - Insert picture

Press Picture.
Go to the required folder.

Step 7 of 13

4a - Insert picture

Press the required picture.

Step 8 of 13

4b - Insert video clip

Press Video.
Go to the required folder.

Step 9 of 13

4b - Insert video clip

Press the required video clip.

Step 10 of 13

4c - Insert audio file

Slide your finger left on the display.
Press Audio.

Step 11 of 13

4c - Insert audio file

Go to the required folder.
Press the required audio file.

Step 12 of 13

Send the picture message

Press Send when you've finished your picture message.

Step 13 of 13

Return to the home screen

Press the Home key to return to the home screen.

1 Create picture message

Press the message icon.
Press the new message icon.

2 Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

3 Write text

Write the picture message.
Huawei Ascend Y550

4 Insert pictures, video clips and audio files

Press the attachment icon.
Select one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

5 4a - Insert picture

Press Picture.
Go to the required folder.
Press the required picture.

6 4b - Insert video clip

Press Video.
Go to the required folder.
Press the required video clip.

7 4c - Insert audio file

Slide your finger left on the display.
Press Audio.
Go to the required folder.
Press the required audio file.

8 Send the picture message

Press Send when you've finished your picture message.

9 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

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