Huawei Ascend Y550

Huawei Ascend Y550

I can't access the internet - Huawei Ascend Y550

Cause 4 of 9: You've established a connection to a Wi-Fi network, but you aren't logged on

Some Wi-Fi networks require you to log on.

Solution: Open the browser on your phone and try to load a web page. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on. If you can't log on to the Wi-Fi network, turn off Wi-Fi on your phone and connect to the internet using the mobile network.

Step 1 of 7

Find "Wi-Fi"

Press Settings.

Step 2 of 7

Find "Wi-Fi"

Press General.

Step 3 of 7

Find "Wi-Fi"

Press Wi-Fi.

Step 4 of 7

Turn on Wi-Fi

Press the indicator next to "Wi-Fi" until the function is turned on.

Step 5 of 7

Connect to Wi-Fi network

A list of Wi-Fi networks within range is displayed.
Press the required Wi-Fi network.

Step 6 of 7

Connect to Wi-Fi network

Follow the instructions on the display to select security settings, if required.
Press Connect.

Step 7 of 7

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Wi-Fi"

Press Settings.
Press General.
Press Wi-Fi.

2 Turn on Wi-Fi

Press the indicator next to "Wi-Fi" until the function is turned on.

3 Connect to Wi-Fi network

A list of Wi-Fi networks within range is displayed.
Press the required Wi-Fi network.
Follow the instructions on the display to select security settings, if required.
Press Connect.

4 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Are you ready to upgrade your device? Check out our latest mobile phones