1. Find "Backup & reset"
Press Settings.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-799adc30-2f47-4730-a05e-d93526dba637.png?width=216&height=384)
Press Advanced settings.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-6e26345b-337d-41d0-b0f3-ed893a186f0a.png?width=216&height=384)
Press Backup & reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-4923b3cf-9f31-443e-bf67-680928fe736c.png?width=216&height=384)
2. Restore factory default settings
Press Factory data reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-411ae7af-c0e7-4bbe-a134-3382f6c6925a.png?width=216&height=384)
Press Reset phone.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-898028be-49b2-4612-b329-78a91324efca.png?width=216&height=384)
Press Reset phone. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-13881d6c-d26c-4a44-9a88-177cb87e022b.png?width=216&height=384)
How would you rate your experience?
Thank you for your evaluation!
![](/Content/images/design_assets/vf-fb-logo.png)