How can we help?

LG G3

LG G3

I can't receive any calls - LG G3

Cause 2 of 2: Divert of all calls is turned on

If call divert is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail or to another number.

Solution: Turn off call divert.

Step 1 of 11

Find "Call forwarding"

Press the phone icon.

Step 2 of 11

Find "Call forwarding"

Press the menu icon.

Step 3 of 11

Find "Call forwarding"

Press Call settings.

Step 4 of 11

Find "Call forwarding"

Press Call forwarding.

LG G3

LG G3

LG G3

Step 5 of 11

Cancel all diverts

The current settings will be displayed.

Step 6 of 11

Cancel all diverts

Press one of the following options:
Always forward

Step 7 of 11

Cancel all diverts

Busy

Step 8 of 11

Cancel all diverts

Unanswered

Step 9 of 11

Cancel all diverts

Unreachable

Step 10 of 11

Cancel all diverts

Press Disable.
Repeat until all diverts have been cancelled.

Step 11 of 11

Return to the home screen

Press the home icon to return to the home screen.

1 Find "Call forwarding"

Press the phone icon.

Press the menu icon.

Press Call settings.

Press Call forwarding.

2 Cancel all diverts

The current settings will be displayed.

LG G3

Press one of the following options:
Always forward

Busy

Unanswered

Unreachable

Press Disable.
Repeat until all diverts have been cancelled.

3 Return to the home screen

Press the home icon to return to the home screen.

Are you ready to upgrade your device? Check out our latest mobile phones

© 2025 TPG Telecom Limited ABN 76 096 304 620 We acknowledge the Traditional Custodians of the land on which we live, work and connect. We pay respect to Elders, past, present, and emerging.