LG G3

LG G3

I can't send and receive email messages - LG G3

Cause 3 of 3: Your phone hasn't been correctly set up for email

If your phone hasn't been correctly set up for email, you can't send and receive email messages.

Solution: Set up your phone for email.

Step 1 of 37

Find "E-mail"

Press the menu icon.

Step 2 of 37

Find "E-mail"

Press E-mail.

Step 3 of 37

Create new email account

Press Other.

Step 4 of 37

Enter email address

Press the field below "E-mail address" and key in your email address.

Step 5 of 37

Enter password

Press the field below "Password" and key in the password for your email account.

Step 6 of 37

Enter password

Press Next.

Step 7 of 37

Select server type

Press POP3.

Step 8 of 37

Select server type

Press Next.

Step 9 of 37

Enter incoming server

Press the field below "POP3 server" and key in the name or the IP address of your email provider's incoming server.

Step 10 of 37

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 11 of 37

Turn off encryption of incoming email messages

Press Off.

Step 12 of 37

Enter incoming port

Press the field below "Port number" and key in 110

Step 13 of 37

Enter username

Press the field below "Username" and key in the username for your email account.

Step 14 of 37

Enter username

Press Next.

Step 15 of 37

Enter outgoing server

Press the field below "SMTP server" and key in the name or IP address of your email provider's outgoing server.
Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au

Step 16 of 37

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 17 of 37

Turn off encryption of outgoing email messages

Press Off.

Step 18 of 37

Enter outgoing port

Press the field below "Port number" and key in 25

Step 19 of 37

Turn SMTP authentication on or off

Press the box next to "Require sign-in" to turn the function on or off.

Step 20 of 37

Turn SMTP authentication on or off

If you turn on the function:
Press the field below "Username" and key in your username for your email provider's outgoing server.

Step 21 of 37

Turn SMTP authentication on or off

Press the field below "Password" and key in your password for your email provider's outgoing server.

Step 22 of 37

Turn SMTP authentication on or off

Press Next.

Step 23 of 37

Enter email account name

Press the field below "Account name" and key in the required name.

Step 24 of 37

Enter sender name

Press the field below "Your name" and key in the required sender name.

Step 25 of 37

Enter sender name

Press Done.

Step 26 of 37

Select setting for retrieval of new email messages

Press the menu icon.

Step 27 of 37

Select setting for retrieval of new email messages

Press Settings.

Step 28 of 37

Select setting for retrieval of new email messages

Press the name of the email account you've just set up.

Step 29 of 37

Select setting for retrieval of new email messages

Press Update schedule.

Step 30 of 37

Select setting for retrieval of new email messages

Press In peak times.

Step 31 of 37

Select setting for retrieval of new email messages

Press Manual or the required period.

Step 32 of 37

Select setting for retrieval of new email messages

If you select a period:
Press Yes to confirm.

Step 33 of 37

Select setting for retrieval of new email messages

Press In off-peak times.

Step 34 of 37

Select setting for retrieval of new email messages

Press Manual or the required period.

Step 35 of 37

Select setting for retrieval of new email messages

If you select a period:
Press Yes to confirm.

Step 36 of 37

Select setting for retrieval of new email messages

Press Save.

Step 37 of 37

Return to the home screen

Press the home icon to return to the home screen.

1 Find "E-mail"

Press the menu icon.

Press E-mail.

2 Create new email account

Press Other.

3 Enter email address

Press the field below "E-mail address" and key in your email address.

4 Enter password

Press the field below "Password" and key in the password for your email account.

Press Next.

5 Select server type

Press POP3.

Press Next.

6 Enter incoming server

Press the field below "POP3 server" and key in the name or the IP address of your email provider's incoming server.

7 Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Press Off.

8 Enter incoming port

Press the field below "Port number" and key in 110

9 Enter username

Press the field below "Username" and key in the username for your email account.

Press Next.

10 Enter outgoing server

Press the field below "SMTP server" and key in the name or IP address of your email provider's outgoing server.
Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au

11 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Press Off.

12 Enter outgoing port

Press the field below "Port number" and key in 25

13 Turn SMTP authentication on or off

Press the box next to "Require sign-in" to turn the function on or off.

If you turn on the function:
Press the field below "Username" and key in your username for your email provider's outgoing server.

Press the field below "Password" and key in your password for your email provider's outgoing server.

Press Next.

14 Enter email account name

Press the field below "Account name" and key in the required name.

15 Enter sender name

Press the field below "Your name" and key in the required sender name.

Press Done.

16 Select setting for retrieval of new email messages

Press the menu icon.

Press Settings.

Press the name of the email account you've just set up.

Press Update schedule.

Press In peak times.

Press Manual or the required period.

If you select a period:
Press Yes to confirm.

Press In off-peak times.

Press Manual or the required period.

If you select a period:
Press Yes to confirm.

Press Save.

17 Return to the home screen

Press the home icon to return to the home screen.

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