1. Find "Erase all data (factory reset)"
Slide two fingers downwards starting from the top of the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-99a5aefd-723c-449c-bf49-40173841f468.png?width=206&height=412)
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-4db3e4f1-ec4f-4a95-8568-f783c96fe20a.png?width=206&height=412)
Press System.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-66b2757c-2ed8-4a9e-8326-7c4b95ed3137.png?width=206&height=412)
Press Advanced.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-3374550a-95c0-4c57-8b3f-cf7f92d53fa2.png?width=206&height=412)
Press Reset options.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-8fc616b1-f9c4-491b-9c94-7d776ba106de.png?width=206&height=412)
Press Erase all data (factory reset).
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-2748cc1b-d491-481a-8312-b1a4900ab7b0.png?width=206&height=412)
2. Restore factory default settings
Press RESET PHONE.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-3fc3fbee-0f39-4ee3-abea-2ce3c380f003.png?width=206&height=412)
Press ERASE EVERYTHING. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-63202cba-55b2-4d61-b365-eb5d41e076d4.png?width=206&height=412)
How would you rate your experience?
Thank you for your evaluation!
![](/Content/images/design_assets/vf-fb-logo.png)