1. Find "Reset phone"
Slide two fingers downwards starting from the top of the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7050224-f-c5c0dcb4-def5-4be4-b3b8-1e6ad89efcfc.png?width=200&height=446)
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7050224-f-a4806473-77f1-473e-b864-6e6124645382.png?width=200&height=446)
Press Additional Settings.
![](http://wmstatic.global.ssl.fastly.net/ml/7050224-f-08f78ef7-12b7-45b5-af5f-42e1edc0e092.png?width=200&height=446)
Press Back up and reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7050224-f-0565811c-3ef9-4072-aa1f-8947ca56b62a.png?width=200&height=446)
Press Reset phone.
![](http://wmstatic.global.ssl.fastly.net/ml/7050224-f-94ca24ba-87dd-4c79-8943-48eef9984791.png?width=200&height=446)
2. Reset network settings
Press Reset network settings.
Please note that all saved APN, Wi-Fi and Bluetooth connections and passwords, you've created, are deleted.
![](http://wmstatic.global.ssl.fastly.net/ml/7050224-f-0cafb91f-b488-4684-8b9d-e4780d2a8e9b.png?width=200&height=446)
Press Reset network settings.
Please note that all saved APN, Wi-Fi and Bluetooth connections and passwords, you've created, are deleted.
![](http://wmstatic.global.ssl.fastly.net/ml/7050224-f-a4e73d7b-2cfa-4408-9579-44c48c0f6fed.png?width=200&height=446)
3. Return to the home screen
Press the Home key to return to the home screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7050224-f-0cafb91f-b488-4684-8b9d-e4780d2a8e9b.png?width=200&height=446)
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![](/Content/images/design_assets/vf-fb-logo.png)