Samsung Galaxy S5

Samsung Galaxy S5

I can't send and receive email messages - Samsung Galaxy S5

Cause 3 of 3: Your phone hasn't been correctly set up for email

If your phone hasn't been correctly set up for email, you can't send and receive email messages.

Solution: Set up your phone for email.

Step 1 of 33

Find "Email"

Press Apps.

Step 2 of 33

Find "Email"

Press Email.

Step 3 of 33

Enter email address

Press Email address and key in your email address.

Step 4 of 33

Enter password

Press Password and key in the password for your email account.

Step 5 of 33

Enter password

Press Next.

Step 6 of 33

Select server type

Press POP3 account.

Step 7 of 33

Enter username

Press the field below "Username" and key in the username for your email account.

Step 8 of 33

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 9 of 33

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 10 of 33

Turn off encryption of incoming email messages

Press None.

Step 11 of 33

Enter incoming port

Press the field below "Port" and key in 110

Step 12 of 33

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 13 of 33

Turn deletion of email messages on server on or off

Press Never or When deleted from Inbox.

Step 14 of 33

Turn deletion of email messages on server on or off

Press Next.

Samsung Galaxy S5
Step 15 of 33

Enter outgoing server

Key in the name or IP address of your email provider's outgoing server.
Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

Step 16 of 33

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 17 of 33

Turn off encryption of outgoing email messages

Press None.

Step 18 of 33

Enter outgoing port

Press the field below "Port" and key in 25

Step 19 of 33

Turn SMTP authentication on or off

Press Require sign-in to turn the function on or off.
Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Step 20 of 33

Turn SMTP authentication on or off

If you turn on SMTP authentication:
Press the field below "User name" and key in your username for your email provider's outgoing server.

Step 21 of 33

Turn SMTP authentication on or off

Press the field below "Password" and key in your password for your email provider's outgoing server.

Step 22 of 33

Turn SMTP authentication on or off

Press Next.

Step 23 of 33

Select settings for retrieval of new email messages

Press the drop down list below "Sync schedule".

Step 24 of 33

Select settings for retrieval of new email messages

Press Manual or the required period.

Step 25 of 33

Select settings for retrieval of new email messages

Press the drop down list below "Peak schedule".

Step 26 of 33

Select settings for retrieval of new email messages

Press Manual or the required period.

Step 27 of 33

Turn email message synchronisation on or off

Press Sync Email to turn the function on or off.

Step 28 of 33

Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.

Step 29 of 33

Turn email message notification on or off

Press Next.

Step 30 of 33

Enter email account name

Press the field below "Give this account a name (Optional)" and key in the required name.

Step 31 of 33

Enter sender name

Press the field below "Your name (Displayed on outgoing messages)" and key in the required sender name.

Step 32 of 33

Finish setup

Press Done.
Wait while your phone retrieves new email messages.

Step 33 of 33

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Email"

Press Apps.
Press Email.

2 Enter email address

Press Email address and key in your email address.

3 Enter password

Press Password and key in the password for your email account.
Press Next.

4 Select server type

Press POP3 account.

5 Enter username

Press the field below "Username" and key in the username for your email account.

6 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

7 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None.

8 Enter incoming port

Press the field below "Port" and key in 110

9 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".
Press Never or When deleted from Inbox.
Press Next.

10 Enter outgoing server

Key in the name or IP address of your email provider's outgoing server.
Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).
Samsung Galaxy S5

11 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None.

12 Enter outgoing port

Press the field below "Port" and key in 25

13 Turn SMTP authentication on or off

Press Require sign-in to turn the function on or off.
Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.
If you turn on SMTP authentication:
Press the field below "User name" and key in your username for your email provider's outgoing server.
Press the field below "Password" and key in your password for your email provider's outgoing server.
Press Next.

14 Select settings for retrieval of new email messages

Press the drop down list below "Sync schedule".
Press Manual or the required period.
Press the drop down list below "Peak schedule".
Press Manual or the required period.

15 Turn email message synchronisation on or off

Press Sync Email to turn the function on or off.

16 Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.
Press Next.

17 Enter email account name

Press the field below "Give this account a name (Optional)" and key in the required name.

18 Enter sender name

Press the field below "Your name (Displayed on outgoing messages)" and key in the required sender name.

19 Finish setup

Press Done.
Wait while your phone retrieves new email messages.

20 Return to the home screen

Press the Home key to return to the home screen.

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