Samsung Galaxy S9

Samsung Galaxy S9

Android 8.0

I can't send and receive email messages on my Samsung Galaxy S9 Android 8.0

Cause 3 of 4: Your phone hasn't been set up for IMAP email correctly

To send and receive IMAP email messages, you need to set up your phone correctly for email messaging.

Solution: Set up your phone for IMAP email.

Step 1 of 43

Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Step 2 of 43

Find "Accounts"

Press the settings icon.

Step 3 of 43

Find "Accounts"

Press Cloud and accounts.

Step 4 of 43

Find "Accounts"

Press Accounts.

Step 5 of 43

Create new email account

Press Add account.

Step 6 of 43

Create new email account

Press Email.

Step 7 of 43

Enter email address

Press Email address and key in your email address.

Step 8 of 43

Enter password

Press Password and key in the password for your email account.

Step 9 of 43

Enter password

Press SIGN IN.

Step 10 of 43

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 43

Select server type

Press IMAP account.

Step 12 of 43

Enter username

Press the field below "Username" and key in the username for your email account.

Step 13 of 43

Enter incoming server

Press the field below "IMAP server" and key in the name of your email provider's incoming server.

Step 14 of 43

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 15 of 43

Turn off encryption of incoming email messages

Press None to turn off the function.

143

143

143

Step 16 of 43

Enter incoming port

Press the field below "Port" and key in 143.

smtp.vodafone.net.au

smtp.vodafone.net.au

smtp.vodafone.net.au

Step 17 of 43

Enter outgoing server

Press the field below "SMTP server" and key in the name or IP address of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

Step 18 of 43

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 19 of 43

Turn off encryption of outgoing email messages

Press None to turn off the function.

25

25

25

Step 20 of 43

Enter outgoing port

Press the field below "Port" and key in 25.

Step 21 of 43

Turn SMTP authentication on or off

Press the indicator next to "Authentication required before sending emails" to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Step 22 of 43

Turn SMTP authentication on or off

Press the field below "Username" and key in the username of your email provider's outgoing server.

Step 23 of 43

Turn SMTP authentication on or off

Press the field below "Password" and key in the password of your email provider's outgoing server.

Step 24 of 43

Turn SMTP authentication on or off

Press SIGN IN.

Step 25 of 43

Return to the home screen

Press the Home key to return to the home screen.

Step 26 of 43

Find "Email"

Slide your finger upwards on the screen.

Step 27 of 43

Find "Email"

Press Samsung.

Step 28 of 43

Find "Email"

Press Email.

Step 29 of 43

Turn email message notifications on or off

Slide your finger right starting from the left side of the screen.

Step 30 of 43

Turn email message notifications on or off

Press the settings icon.

Step 31 of 43

Turn email message notifications on or off

Press Notifications.

Step 32 of 43

Turn email message notifications on or off

Press the indicator below the required email account to turn the function on or off.

Step 33 of 43

Turn email message notifications on or off

Press the Return key.

Step 34 of 43

Turn on email message synchronisation

Press the required account.

Step 35 of 43

Turn on email message synchronisation

Press the indicator next to "Sync account" to turn on the function.

Step 36 of 43

Enter email account name

Press Account name.

Step 37 of 43

Enter email account name

Key in the required name for the email account and press OK.

Step 38 of 43

Enter sender name

Press Your name.

Step 39 of 43

Enter sender name

Key in the required sender name and press OK.

Step 40 of 43

Select settings for retrieval of new email messages

Press Sync schedule.

Step 41 of 43

Select settings for retrieval of new email messages

Press Set sync schedule.

Step 42 of 43

Select settings for retrieval of new email messages

Press the required setting.

Step 43 of 43

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Cloud and accounts.

Press Accounts.

2 Create new email account

Press Add account.

Press Email.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.

Press SIGN IN.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press IMAP account.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "IMAP server" and key in the name of your email provider's incoming server.

8 Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Press None to turn off the function.

9 Enter incoming port

Press the field below "Port" and key in 143.

143

10 Enter outgoing server

Press the field below "SMTP server" and key in the name or IP address of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

smtp.vodafone.net.au

11 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Press None to turn off the function.

12 Enter outgoing port

Press the field below "Port" and key in 25.

25

13 Turn SMTP authentication on or off

Press the indicator next to "Authentication required before sending emails" to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Press the field below "Username" and key in the username of your email provider's outgoing server.

Press the field below "Password" and key in the password of your email provider's outgoing server.

Press SIGN IN.

14 Return to the home screen

Press the Home key to return to the home screen.

15 Find "Email"

Slide your finger upwards on the screen.

Press Samsung.

Press Email.

16 Turn email message notifications on or off

Slide your finger right starting from the left side of the screen.

Press the settings icon.

Press Notifications.

Press the indicator below the required email account to turn the function on or off.

Press the Return key.

17 Turn on email message synchronisation

Press the required account.

Press the indicator next to "Sync account" to turn on the function.

18 Enter email account name

Press Account name.

Key in the required name for the email account and press OK.

19 Enter sender name

Press Your name.

Key in the required sender name and press OK.

20 Select settings for retrieval of new email messages

Press Sync schedule.

Press Set sync schedule.

Press the required setting.

21 Return to the home screen

Press the Home key to return to the home screen.

Are you ready to upgrade your device? Check out our latest mobile phones