1. Find "Factory data reset"
Slide two fingers downwards starting from the top of the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7300822-f-7eac72e1-cff2-4118-8bba-281a3c81134c.png?width=186&height=458)
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7300822-f-4d28544d-4b64-4e57-95b7-3d6e76168023.png?width=186&height=458)
Press General management.
![](http://wmstatic.global.ssl.fastly.net/ml/7300822-f-eb7df023-e5f0-4a41-9daf-294ba0055757.png?width=186&height=458)
Press Reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7300822-f-e1466194-63b5-4331-9e2a-ab4723061cd8.png?width=186&height=458)
Press Factory data reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7300822-f-47b7c5f0-68b0-4867-ab7f-51db2a9132b0.png?width=186&height=458)
2. Restore factory default settings
Press Reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7300822-f-d72a9acc-4bf3-46b3-b031-7d301b519cf3.png?width=186&height=458)
Press Delete all. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7300822-f-5e01073c-db4f-4976-9cb8-13ba855c70e0.png?width=186&height=458)
How would you rate your experience?
Thank you for your evaluation!
![](/Content/images/design_assets/vf-fb-logo.png)