Sony Xperia XZ Premium

Sony Xperia XZ Premium

Android 7.1

I can't send and receive email messages on my Sony Xperia XZ Premium Android 7.1

Cause 3 of 4: Your phone hasn't been set up for IMAP email correctly

To send and receive IMAP email messages, you need to set up your phone correctly for email messaging.

Solution: Set up your phone for IMAP email.

Step 1 of 39

Find "Accounts & sync"

Slide your finger downwards starting from the top of the screen.

Step 2 of 39

Find "Accounts & sync"

Press the settings icon.

Step 3 of 39

Find "Accounts & sync"

Press Accounts & sync.

Step 4 of 39

Create new email account

Press Add account.

Step 5 of 39

Create new email account

Press Email.

Step 6 of 39

Enter email address

Press Email address and key in your email address.

Step 7 of 39

Enter email address

Press NEXT.

Step 8 of 39

Enter password

Press Password and key in the password for your email account.

Step 9 of 39

Enter password

Press NEXT.

Step 10 of 39

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 39

Select server type

Press IMAP.

Step 12 of 39

Enter username

Press the field below "Username" and key in the username for your email account.

Step 13 of 39

Enter incoming server

Press the field below "IMAP server" and key in the name of your email provider's incoming server.

143
Step 14 of 39

Enter incoming port

Press the field below "Port" and key in 143.

Step 15 of 39

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 16 of 39

Turn off encryption of incoming email messages

Press None.

Step 17 of 39

Turn off encryption of incoming email messages

Press NEXT.

smtp.vodafone.net.au
Step 18 of 39

Enter outgoing server

Press the field below "SMTP server" and key in the name or IP address of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

25
Step 19 of 39

Enter outgoing port

Press the field below "Port" and key in 25.

Step 20 of 39

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 21 of 39

Turn off encryption of outgoing email messages

Press None.

Step 22 of 39

Turn SMTP authentication on or off

Press the indicator next to "Require sign-in" to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Step 23 of 39

Turn SMTP authentication on or off

Press the field below "Username" and key in the username of your email provider's outgoing server.

Step 24 of 39

Turn SMTP authentication on or off

Press the field below "Password" and key in the password of your email provider's outgoing server.

Step 25 of 39

Turn SMTP authentication on or off

Press NEXT.

Step 26 of 39

Select setting for retrieval of new email messages

Press SHOW MORE SYNC OPTIONS.

Step 27 of 39

Select setting for retrieval of new email messages

Press the drop down list below "Automatically (Push)".

Step 28 of 39

Select setting for retrieval of new email messages

Press the required setting.

Step 29 of 39

Select setting for retrieval of new email messages

To turn on manual retrieval of email messages, press Manually.

Step 30 of 39

Select setting for retrieval of new email messages

Press the drop down list below "Days to sync".

Step 31 of 39

Select setting for retrieval of new email messages

Press the required setting.

Step 32 of 39

Turn on email message synchronisation

Press Sync email to turn on the function.

Step 33 of 39

Turn on email message synchronisation

Press NEXT.

Step 34 of 39

Select notification for new email messages

Press the required setting.

Step 35 of 39

Select notification for new email messages

Press NEXT.

Step 36 of 39

Enter email account name

Press the field below "Set account name (optional)" and key in the required name.

Step 37 of 39

Enter sender name

Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.

Step 38 of 39

Enter sender name

Press FINISH SETUP.

Step 39 of 39

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts & sync"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts & sync.

2 Create new email account

Press Add account.
Press Email.

3 Enter email address

Press Email address and key in your email address.
Press NEXT.

4 Enter password

Press Password and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press IMAP.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "IMAP server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 143.
143

9 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None.
Press NEXT.

10 Enter outgoing server

Press the field below "SMTP server" and key in the name or IP address of your email provider's outgoing server. Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).
smtp.vodafone.net.au

11 Enter outgoing port

Press the field below "Port" and key in 25.
25

12 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None.

13 Turn SMTP authentication on or off

Press the indicator next to "Require sign-in" to turn the function on or off. Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.
Press the field below "Username" and key in the username of your email provider's outgoing server.
Press the field below "Password" and key in the password of your email provider's outgoing server.
Press NEXT.

14 Select setting for retrieval of new email messages

Press SHOW MORE SYNC OPTIONS.
Press the drop down list below "Automatically (Push)".
Press the required setting.
To turn on manual retrieval of email messages, press Manually.
Press the drop down list below "Days to sync".
Press the required setting.

15 Turn on email message synchronisation

Press Sync email to turn on the function.
Press NEXT.

16 Select notification for new email messages

Press the required setting.
Press NEXT.

17 Enter email account name

Press the field below "Set account name (optional)" and key in the required name.

18 Enter sender name

Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.
Press FINISH SETUP.

19 Return to the home screen

Press the Home key to return to the home screen.

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