Sony Xperia Z2

Sony Xperia Z2

I can't send and receive email messages - Sony Xperia Z2

Cause 3 of 3: Your phone hasn't been correctly set up for email.

If your phone hasn't been correctly set up for email, you can't send and receive email messages.

Solution: set up your phone for Exchange email.

Step 1 of 32

Find "Email"

Press the menu icon.

Step 2 of 32

Find "Email"

Press Email.

Step 3 of 32

Create new email account

Press Other email account.

Sony Xperia Z2
Step 4 of 32

Enter email address

Key in your email address.

Step 5 of 32

Enter password

Press Password and key in the password for your email account.

Step 6 of 32

Enter password

Press Next.

Step 7 of 32

Select server type

Press POP3.

Sony Xperia Z2
Step 8 of 32

Enter username

Key in the username for your email account.

Step 9 of 32

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 10 of 32

Enter incoming port

Press the field below "Port" and key in 110

Step 11 of 32

Turn off encryption of incoming email messages

Press the drop down list under "Security type".

Step 12 of 32

Turn off encryption of incoming email messages

Press None.

Step 13 of 32

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 14 of 32

Turn deletion of email messages on server on or off

Press Never or When I delete from Inbox.

Step 15 of 32

Turn deletion of email messages on server on or off

Press Next.

Sony Xperia Z2
Step 16 of 32

Enter outgoing server

Key in the name or IP address of your email provider's outgoing server.
Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).

Step 17 of 32

Enter outgoing port

Press the field below "Port" and key in 25

Step 18 of 32

Turn off encryption of outgoing email messages

Press the drop down list under "Security type".

Step 19 of 32

Turn off encryption of outgoing email messages

Press None.

Step 20 of 32

Turn SMTP authentication on or off

Press Require sign-in until the function is turned on or off.

Step 21 of 32

Turn SMTP authentication on or off

If you turn on SMTP authentication:
Press the field below "Username" and key in your username for your email provider's outgoing server.

Step 22 of 32

Turn SMTP authentication on or off

Press the field below "Password" and key in your password for your email provider's outgoing server.

Step 23 of 32

Turn SMTP authentication on or off

Press Next.
Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

Step 24 of 32

Select setting for retrieval of new email messages

Press the drop down list below "Check frequency".

Step 25 of 32

Select setting for retrieval of new email messages

Press Manual or the required period.

Step 26 of 32

Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.

Step 27 of 32

Turn email message synchronisation on or off

Press Sync email from this account to turn the function on or off.

Step 28 of 32

Turn email message synchronisation on or off

Press Next.

Sony Xperia Z2
Step 29 of 32

Enter email account name

Key in a name for your email account

Step 30 of 32

Enter sender name

Press the field below "Your name (displayed on outgoing messages)" and key in the required sender name.

Step 31 of 32

Finish setup

Press Next.
Wait while your phone retrieves new email messages.

Step 32 of 32

Return to the home screen

Press the home icon to return to the home screen.

1 Find "Email"

Press the menu icon.
Press Email.

2 Create new email account

Press Other email account.

3 Enter email address

Key in your email address.
Sony Xperia Z2

4 Enter password

Press Password and key in the password for your email account.
Press Next.

5 Select server type

Press POP3.

6 Enter username

Key in the username for your email account.
Sony Xperia Z2

7 Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

8 Enter incoming port

Press the field below "Port" and key in 110

9 Turn off encryption of incoming email messages

Press the drop down list under "Security type".
Press None.

10 Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".
Press Never or When I delete from Inbox.
Press Next.

11 Enter outgoing server

Key in the name or IP address of your email provider's outgoing server.
Please note that if you can't send email messages when using your email provider's outgoing server, key in smtp.vodafone.net.au (Vodafone's outgoing server).
Sony Xperia Z2

12 Enter outgoing port

Press the field below "Port" and key in 25

13 Turn off encryption of outgoing email messages

Press the drop down list under "Security type".
Press None.

14 Turn SMTP authentication on or off

Press Require sign-in until the function is turned on or off.
If you turn on SMTP authentication:
Press the field below "Username" and key in your username for your email provider's outgoing server.
Press the field below "Password" and key in your password for your email provider's outgoing server.
Press Next.
Please note that if you're using Vodafone's outgoing server, turn off SMTP authentication and leave the username and password fields empty.

15 Select setting for retrieval of new email messages

Press the drop down list below "Check frequency".
Press Manual or the required period.

16 Turn email message notification on or off

Press Notify me when email arrives to turn the function on or off.

17 Turn email message synchronisation on or off

Press Sync email from this account to turn the function on or off.
Press Next.

18 Enter email account name

Key in a name for your email account
Sony Xperia Z2

19 Enter sender name

Press the field below "Your name (displayed on outgoing messages)" and key in the required sender name.

20 Finish setup

Press Next.
Wait while your phone retrieves new email messages.

21 Return to the home screen

Press the home icon to return to the home screen.

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