1. Restart your phone
Press and hold On/Off.
Simultaneously, press and hold the upper part of the Volume key until your phone is turned off.
Press and hold On/Off until your phone is turned on.
If you're asked to key in your PIN, do so and press the confirm icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-18fd3391-ac27-4225-b85c-42174c7a71a3.png?width=210&height=376)
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