Sony Xperia Z5

Sony Xperia Z5

Android 5.1.1

I can't use the internet connection on my Sony Xperia Z5 Android 5.1.1

Cause 2 of 4: There's an error in your phone's operating system

If there's an error in your phone's operating system, it may help restarting it.

Solution: Restart your phone.

Step 1 of 4

Restart your phone

Press and hold On/Off.

Step 2 of 4

Restart your phone

Simultaneously, press and hold the upper part of the Volume key until your phone is turned off.

Step 3 of 4

Restart your phone

Press and hold On/Off until your phone is turned on.

Step 4 of 4

Restart your phone

If you're asked to key in your PIN, do so and press the confirm icon.

1 Restart your phone

Press and hold On/Off.
Simultaneously, press and hold the upper part of the Volume key until your phone is turned off.
Press and hold On/Off until your phone is turned on.
If you're asked to key in your PIN, do so and press the confirm icon.

Did this solve the problem?

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