BlackBerry Z30

BlackBerry Z30

I can't send and receive picture messages - BlackBerry Z30

Cause 1 of 5: There's an error at the receiving end

If you have problems sending picture messages to a specific recipient, the error might be at the receiving end.

Solution: Send a picture message to another recipient to check if the error is at the receiving end.

Step 1 of 10

Find "Text Messages"

Slide your finger left across the display to open the main menu.
Press Text Messages.

Step 2 of 10

Create picture message

Press Compose.

Step 3 of 10

Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

Step 4 of 10

Write the text

Press Enter a message.
Write the text for your picture message.

Step 5 of 10

Insert a picture

Press and hold space until the keypad is hidden.

Step 6 of 10

Insert a picture

Press Attach.

Step 7 of 10

Insert a picture

Press Picture.
Go to the required folder.

Step 8 of 10

Insert a picture

Press the required picture.

Step 9 of 10

Send the message

Press Send Message.

BlackBerry Z30
Step 10 of 10

Return to the home screen

Slide your finger up the display starting from the bottom edge of your phone to return to the home screen.

1 Find "Text Messages"

Slide your finger left across the display to open the main menu.
Press Text Messages.

2 Create picture message

Press Compose.

3 Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

4 Write the text

Press Enter a message.
Write the text for your picture message.

5 Insert a picture

Press and hold space until the keypad is hidden.
Press Attach.
Press Picture.
Go to the required folder.
Press the required picture.

6 Send the message

Press Send Message.

7 Return to the home screen

Slide your finger up the display starting from the bottom edge of your phone to return to the home screen.
BlackBerry Z30

Did this solve the problem?

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