1. Find "Backup & reset"
Slide your finger downwards starting from the top of the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-18f42fbe-0c46-4cce-b623-6ab47cacc024.png?width=212&height=376)
Press the settings icon.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-8bca4edb-3f59-4553-b0f0-8a2af71feb8c.png?width=212&height=376)
Press Backup & reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-2b5b49a1-8dba-40ac-90e8-3d9a2f8769e3.png?width=212&height=376)
2. Restore factory default settings
Press Factory data reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-686aff50-520d-44bd-953a-23183f575e1a.png?width=212&height=376)
Press RESET PHONE.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-cc762a19-a46d-4c1b-bb93-ac4b3448d9e5.png?width=212&height=376)
Press OK. Wait a moment while the factory default settings are restored.
Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-0bc9f109-1555-45f5-b5db-9dabab391ef4.png?width=212&height=376)
How would you rate your experience?
Thank you for your evaluation!
![](/Content/images/design_assets/vf-fb-logo.png)