1. Find "Backup & reset"
Slide two fingers downwards starting from the top the screen.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-671258cc-7f44-47c2-ba61-fd3198bdd48b.png?width=228&height=404)
Press Shortcuts.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-9c10ea9c-442a-43e8-aecb-1ccaac64f1a2.png?width=228&height=404)
Press Settings.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-30392d1a-a895-4e65-bf37-77b03916a7a4.png?width=228&height=404)
Press Advanced settings.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-492a4e16-1e13-4a33-b23f-43431cce75fa.png?width=228&height=404)
Press Backup & reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-1e8ef74b-7ded-4267-b943-0f34f432981e.png?width=228&height=404)
2. Restore factory default settings
Press Factory data reset.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-22a511fa-232a-431d-889f-217b8f9ba561.png?width=228&height=404)
Press Reset phone.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-6902b1d6-6161-48b7-a7c3-8a096f31acef.png?width=228&height=404)
Press Reset phone. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
![](http://wmstatic.global.ssl.fastly.net/ml/7100822-f-b05fc030-d3fe-43c4-a9a1-a305d275ab5c.png?width=228&height=404)
How would you rate your experience?
Thank you for your evaluation!
![](/Content/images/design_assets/vf-fb-logo.png)